Staff Interpreter - Full Time - Day

Overview The Staff Interpreter serves as a liaison to the language needs of the non-English speaking community by providing interpreting services. This role helps bridge linguistic and cultural barriers to assure appropriate communication, delivery of health care and support services. Responsibilities Assists patients/families and providers to engage in open and clear communication Provides accurate oral interpretation services for non-English speaking patients and families Communicates clearly, courteously, and responsibly with patients, families, providers, hospital staff and all visitors Consistently maintains a high level of confidentiality and non-bias behavior Utilizes the appropriate standards and approach to the interpretative process Conducts purposeful rounding for outcomes on all patients/families utilizing departmental approved scripting Communicates observations affecting compliance to the healthcare team Demonstrates the ability to work under pressure with diverse members of the team, patients and families Complies with established departmental policies and procedures Provides customer relations services/comfort measures through initiating and maintaining effective communication with patients and/or their families; responds to requests for non-clinical comfort needs Ability to work in challenging situations involving issues of delivering difficult messages including death and dying Maintains an environment that promotes patient and personal safety Assists in helping patients move through the hospital system Other duties and/or projects as assigned Adheres to HMH organizational competencies and standards of behavior Qualifications Education, Knowledge, Skills and Abilities Required: High School diploma, GED, and/or GED equivalent programs Minimum of one year of experience as an interpreter Ability to speak English and other language fluently In-depth knowledge of medical terminology, and ability to pass a medical terminology course Certification or qualification in medical interpreter training Knowledge and ability to articulate the cultural and perceptual factors that affect communication among patients, families, providers and interpreters Warm, friendly interpersonal skills; teamwork orientation and customer service excellence Rotating schedule/shifts that may include weekends and/or holidays based on needs Excellent written and verbal communication skills Proficient computer skills including Microsoft Office and/or Google Suite Education, Knowledge, Skills And Abilities Preferred Associate's or Bachelor's Degree Certification or qualification in document translation If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. Job Duties The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness Experience: Years of relevant work experience Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training Skills: Demonstrated proficiency in relevant skills and competencies Geographic Location: Cost of living and market rates for the specific location Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization Budget and Grant Funding: Departmental budgets and any grant funding may impact pay Some roles may be eligible for performance-based incentives, bonuses, or shift differentials for evening, night, or weekend work. In addition to our compensation, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. Minimum rate of $27.13 hourly. #J-18808-Ljbffr Hackensack Meridian Health