Victim Assistance Specialist

Victim Assistance Specialist

Crime victims deserve the opportunity to receive supportive assistance, and you can help by becoming a Victim Assistance Specialist in our office!

As a Victim Assistance Specialist, you will provide supportive services to crime victims, assisting them at hearings and coordinating with attorneys, victim advocates, and staff members to provide valuable assistance throughout the criminal justice process. You will be responsible for legal clerical work, notification of court-related events, and direct victim assistance for the Victim Services Division. You have a unique opportunity to make a difference in the lives of others! Join us today!

We believe in integrity. We believe in justice for all. We are proud to deliver high-quality prosecution, comprehensive victims' services, crime prevention programs, and more to the residents of Maricopa County. The dedicated professionals at MCAO play a critical role in keeping our community safe and are committed to doing the right things for the right reasons. If you would like to utilize your talents and skills to stand up for Maricopa County, apply today, and join our team!

Proud to Offer:

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% per paycheck contribution rate that includes a 100% employer match on Day 1

We Require:

• Three years of progressively responsible legal, court, justice system, or administrative support-related experience
• High School Diploma or GED
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

Other Requirements:

• Must currently possess and have the ability to obtain a valid Arizona Driver's License at the time of hire
• The Maricopa County Attorney's Office requires a thorough background check of all successful candidates and is authorized to test prospective employees for the presence of illegally accessed drugs. Drug testing is conducted once an offer has been extended and prior to placement.

We Also Value:

• Bilingual skills in English and Spanish
• Customer service experience

Job Contributions:

• Works directly with crime victims
• Act as a liaison between the victim, the assigned advocate and prosecutor
• Provide notifications and short notice of hearings, confer actions with victims and communicate the victims' responses to the advocate and/or prosecutor
• Provide basic resources and referrals to crime victims
• Attend hearings with crime victims to provide factual information or morale support
• Coordinate meetings
• Provide basic or limited crisis intervention
• Collect, assemble, organize, and maintain restitution information and case files
• Coordinate with attorneys, victim advocates, and staff members to directly assist victims and/or obtain restitution information from victims and prepare required paperwork for court
• Review and determine the sufficiency of restitution information
• Monitor the progress of restitution requests
• Maintain a database of contacts and phone numbers for business and insurance victims
• Redact and scan restitution documents into the data system as required
• Develops and maintains positive and productive working relationships with co-workers and crime victims using principles of good customer service
• Work in the presence of or with a trained canine that comforts victims
• Responsible for submitting timely monthly reports to assigned supervisor
• All case management activities are recorded and entered in PbK
• Refer and/or hand off any emotionally charged or mental health-related victims to an Advocate
• May have an opportunity to shadow advocates to gain insights into their role (or responsibilities) within the criminal justice system.

Working Conditions:

• Requires travel to and from job-related locations during the course of a scheduled workday, subject to County policies regarding the use of County or private vehicles used on County business
• Ability to work efficiently in a high volume, fast-paced environment
• Requires long periods of sitting/standing at desk/computer
• Ability to demonstrate attention to detail and perform duties at 90% accuracy
• Ability to travel to and from various county locations for meetings and trainings, utilizing personal or county vehicle
• Ability to lift/carry/move items weighing up to 25 pounds
• Exposure to graphic and violent materials
• A hybrid or alternative work schedule can be considered after your first 6 months of employment. This is based on the business needs at the time of the request

Selection Procedure:

• Consideration will only be given to candidates who submit online applications
• Candidates will be contacted primarily through email and their Workday online application profile
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact View email address on click.appcast.io to initiate the interactive process.