Wire Transfer Specialist (in-office) - Phoenix, AZ

Wire Transfer Specialist

Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities.

ETO is committed to helping our employees grow, develop and advance in their career. Our Workforce of the Future and UpSkilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business.

Together we are building a culture that values diversity, celebrates growth, and creates a space of belonging for all our team members. Our people are what set us apart and make us great.

We are currently accepting applications for a Wire Transfer Specialist. This position will be Monday-Friday between 6:00 am-5:00 pm MST in-office in Phoenix, AZ.

The ideal candidate will have the skills and experience necessary to:

• Provide frontline support by answering incoming calls related to wire transfers.
• Assist internal employees and external clients with initiating wires over the phone and answering wire-related questions.
• Navigate the fast-paced and high-risk environment inherent to wire transfers, exercising strong attention to detail and sound judgment to mitigate risk and ensure timely, accurate processing.
• Ensure all necessary wire information is accurate, complete, and compliant with bank policies and regulatory standards.
• Deliver exceptional customer service by assisting clients in providing proper wire details and resolving inquiries within the scope of the position.
• Maintain and follow audit-aligned procedures for wire requests and client communications.
• Collaborate with team members to ensure smooth daily wire operations.
• Learn and develop knowledge of wire transfer processes, systems, and compliance requirements to support career progression within Wire Operations.
• Perform other duties as assigned.

Qualifications:

• Requires High School diploma or equivalent and some experience in wires processing, accounting, banking operations or other directly related experience. A combination of education or experience may meet requirements.
• Basic knowledge of accounting, balancing, banking, and electronic payment processing.
• Must be accurate and have effective communication, customer service, and computer skills.
• Ability to meet deadlines, resolve issues with assistance/direction.
• Knowledge of computer software including spreadsheets, word processing, etc.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking product

Pay (depending on experience): $18.00-$22.00