Service Coordinator

About D-Ash Industrials

D-Ash Industrials is a growing, acquisition-driven industrial platform built on technical excellence, customer partnership, and continuous improvement. The Service Division provides machine and industrial fluid management services to manufacturers across the aerospace, defense, automotive, energy, and general manufacturing sectors, delivered under our Fluid Service Technologies brand. Our technicians work on site at customer facilities and from mobile crews serving customers across multiple states.

About the Position

The Service Coordinator schedules the crews of the D-Ash Industrials Service Division and maintains the records behind the work they perform. Reporting to the Service Manager, this individual keeps crews productively scheduled, coordinates with customers on timing, and ensures job records are complete and accurate for billing and reporting.

This is a scheduling and coordination role that requires organization, attention to detail, and comfort working with experienced field personnel .

Job Duties & Responsibilities

Scheduling & Dispatch

Build and maintain the daily and weekly schedule for service crews

Adjust the schedule as jobs are added, cancelled, or rescheduled, and fill open time promptly

Plan crew routing and travel to make efficient use of technician time

Communicate schedule changes to technicians, crew leads, and customers

Job Documentation & Reporting

Maintain accurate job records, including labor hours, materials, and completion documentation

Prepare customer quotes for approval and issue work orders

Close completed jobs for billing and confirm supporting documentation is in order

Provide regular reporting to the Service Manager on scheduled work, completed work, and open items

Customer Coordination

Serve as the scheduling point of contact for customers

Maintain the recurring service calendar and schedule return visits

Keep customer records current, including contacts, equipment information, and open quotes

Pass sales opportunities identified by technicians to the sales organization

Required Qualifications

3+ years of experience in scheduling, dispatch, or service coordination

Strong attention to detail and accuracy with records and data

Ability to coordinate the work of experienced field personnel

Proficiency in Microsoft Office Suite, particularly Excel, and experience with scheduling or work order software

Ability to stay organized and effective while managing frequent changes and interruptions

Strong written and verbal communication skills with technicians, customers, and internal teams

Able to work on site in Conroe, TX

Preferred Qualifications

Background in field service, industrial services, construction, or the skilled trades

Experience with job costing, time capture, or field service management systems

Experience coordinating crews across multiple markets

Familiarity with customer relationship management systems