Recreation Specialist - Aquatics Front Desk

This position is responsible for effectively accomplishing specific duties and assignments with minimal supervision within the Recreation Department. It may include classroom work, program management, desk operations, and aquatics. The candidate will train staff on operating procedures and may supervise, at times. This position works a flexible schedule, including evenings, weekends, and holidays. Essential functions, as defined under the Americans with Disabilities Act, include the following illustrative tasks, knowledge, skills, and characteristics. This list is not a comprehensive listing of all functions and duties performed by incumbents of this class. Responsibilities Utilizes experience with the target population and/or task to accomplish the position’s requirements. Utilizes the knowledge gained from position‑related certification in the daily execution of job duties. Assists with supervising subordinate staff in order to accomplish related tasks. Assumes a leadership role of other part‑time staff. Train and schedule staff; evaluates employee's work performance. May assist Programmers and supervise part‑time staff, at times. If necessary and meets minimum qualifications, drive passenger vehicles to transport program participants and/or pickup goods/supplies. Provides a high level of customer service to patrons utilizing recreation facilities and participating in programs. Communicates pleasantly and helpfully to handle their concerns effectively. With little supervision, applies training and experience to complete tasks thoroughly and accurately. Responsible for communicating positively and effectively with peers, managers, patrons, and the public through verbal interactions and written correspondence. Responsible to maintain all records in accordance with the Records Retention Law. Applies acquired knowledge of Department operations and policy without direction and monitoring supervisors in daily routine situations in assigned areas. Utilizes the software in assigned area to provide an accurate account of the assigned divisional finances. Oversee and troubleshoot assigned area software. Responsible to provide observation for the patrons’ health, welfare, and safety utilizing facilities and/or participating in programs. Takes action accordingly. Completing required records and reports on all accidents and incidents that occur during shift. Requires recognition with emergency situations and ability to take action based upon position responsibility and training. Effectively and extensively utilize software programs as necessary in assigned areas. Utilizes the phone system effectively. Thoroughly completes assigned tasks for programs, events, and facilities as assigned with limited supervision. Maintain records and prepare reports on activities and programs conducted. Carries out program and lesson plans that are assigned for the position. Responsible for applying training to assignments and continually seeking out information to grow knowledge base to serve the community better. Applies emergency management training and recognizing and assisting, when necessary, in a crisis. Performs any other related duties as requested or assigned. Qualifications Has a high school diploma or some high school with the required certifications. Has two years of a combination of experience in related job duties or some experience with required certifications and the completion of a shadow training period. Has the required certifications if required by a position under this classification. Is at least sixteen (16) years of age or meets the minimum qualifications as outlined by certification. Certifications and Other Requirements Valid State of Florida Driver’s License with good driving record if required by position. Annual Hands‑Only CPR training as provided by the Department or able to obtain within six (6) months of hire. Positions assigned to the Riverside Youth Enrichment Center or the Aquatic Complex must have or obtain Infant, Child, and Adult CPR and First Aid Certification as required by licensing or certification. This position may require background screening through the Florida Care Provider Background Screening Clearinghouse, in accordance with House Bill 531 (2025). Additional information regarding this requirement is available at: #J-18808-Ljbffr City-of-Palm-Beach-Gardens