Returns Specialist

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! Team member appreciation events and recognition programs Volunteer opportunities Casual dress code On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered. Bi-Weekly Travel stipend Safety Shoes reimbursement program Holiday pay and opportunities for overtime Referral Bonus Program We offer forklift training programs Free food! We offer free snacks and drinks to show our appreciation to our team members The Job at a Glance As the Returns Specialist (Internally known as Rescuer of Returned Parts), you will process customer returns to ensure that they are provided with a timely resolution. You strive to ensure that we are accurately and efficiently placing parts back into inventory to be available to our customers in the future. You will strive to deliver high quality work in a fast paced environment while living up to our core values of integrity, passion, courage, and innovation each and every day! A Typical Day Exercise judgment to determine the proper action for returned parts, processing returns, warranties, and shipping claims Unpack and examine returned OEM parts, verifying that the correct parts and quantities are being processed Work closely with Purchasing and Returns teams to resolve discrepancies Repair and clean parts ensuring they meet Parts Towns quality standards to be re-stocked Record and update part information into internal systems to ensure accuracy on inventory To Land This Opportunity You showcase strong decision making and problem-solving skills and are a stickler for details and organization. You’re adaptable and thrive within quickly changing environments! You can work a schedule of Monday-Friday 6 :00 AM - 2 :30 PM ( and Saturdays when need ed). You consider yourself proficient in Microsoft Office and Outlook. You possess the ability to move around for long periods of time and consistently lift up to 4 0lbs unassisted. You have fantastic communication skills & you’re proficient in English (verbal and written)! About Your Future Team At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $43,993.80 – $53,720.20 annually ($21.15 – $25.82 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status. #J-18808-Ljbffr