Transportation Assistant

Part-Time Temporary Transportation Assistant Community Agency for Senior Citizens - Staten Island, NY Temporary Application Deadline: N/A Nonprofit Position Type: Part-Time Temp, non-union Schedule: Flexible/part-time hours; 18 hours/week Work Location: 120 Stuyvesant Place, Staten Island, NY 10301, Suite 424 Until training is fully completed, the position will be in person, with the possibility of transitioning to a hybrid schedule after training. Reports To: Transportation Program Director Position Summary We are seeking a dependable and compassionate Part-Time Temporary Transportation Assistant to coordinate transportation services for older adults enrolled in the CASC Transportation Program. The position will schedule rides through a contracted car service for medical appointments, grocery shopping, and other approved essential needs following NYC Aging standards of operation for the Transportation Program. The ideal candidate is organized, patient, detail-oriented, and able to communicate effectively with older adults and transportation providers while helping older adults access essential services and maintain their independence. Qualifications High school diploma or equivalent required. Previous experience in scheduling, transportation coordination, customer service, healthcare, senior services, social services, or a related field preferred. Supervision Directly supervised by Transportation Program Director. No supervisory responsibilities. Participate in NYSOFA, NYC Aging and CASC training and education sessions as required. Requisite Skills and Capabilities: Comfortable using email, telephone systems, calendars, and basic computer applications, including Microsoft Word, Excel, and Outlook. Strong organizational, time-management, and attention-to-detail skills. Excellent telephone and interpersonal communication skills, with patience and professionalism when working with older adults. Ability to manage multiple requests, work independently, and communicate effectively with the team and transportation providers. Ability to work under the direction of others Ability to maintain confidentiality and exercise sound judgment when handling client information. Bilingual or multilingual skills are a plus. Key Responsibilities Receive and process transportation requests. Schedule and coordinate rides with the contracted transportation provider for medical appointments, grocery shopping, and other approved essential needs. Confirm trip details and communicate schedules, changes, cancellations, and delays with clients. Maintain accurate transportation records and follow program eligibility, confidentiality, scheduling policies, and standards of operations to ensure consistent, efficient, and compliant service delivery. Provide courteous, patient, and respectful service to older adults. Conduct client intake as needed. Communicate client needs or recurring transportation issues to Program Director. Assist with other administrative and program-related duties as assigned. Key Results: Empower clients. Reliable and efficient transportation scheduling and coordination. Effective documentation in VIVE Effective implementation of NYC Aging and CASC procedures and guidelines. #J-18808-Ljbffr