Director, Tech Leads (Waterloo)

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We’re looking for a Director, Tech Leads to be part of making that happen.About the Role: As a Director, you will own the technical strategy, operating model, and performance of the S2 Technical Lead organization. This role is accountable for evolving the Technical Lead function into a more strategic, outcome-driven capability that delivers measurable customer impact and operational leverage.Act as the primary strategic liaison between Security Services (S2) and Product/R&D, ensuring field insights directly influence platform direction, prioritization, and execution. You will work closely with Executives, Product, Engineering, and Security Leaders to drive and mature strategy, organizational structure, and operational excellence for the Technical Lead function, ensuring you deliver measurable customer outcomes and operational leverage.As a Director, Tech Leads you will:Organizational LeadershipHire, onboard, develop, and retain a high-performing team of Technical Leads supporting each of the Security Services functions and our customers.Evolve the Technical Lead function toward a more strategic, outcome-oriented operating modelDefine and track KPIs tied to customer outcomes, operational efficiency, and platform impactIdentify and resolve cross-team and cross-functional dependencies impacting executionOwn the professional development strategy and career progression for the Technical Lead populationEnsure strong alignment between Technical Leads and broader S2 priorities (IR, cSOC, Concierge, Tech Support)Product & R&D PartnershipServe as S2’s primary strategic interface to Product and R&DOwn intake, prioritization, and governance of S2-originated requestsSet and assist with communicating S2 priorities to Product and Engineering leadershipRepresent S2’s technical perspective in PDLC discussions and roadmap planningEnsure Technical Leads are effectively supporting UAT, feedback loops, and platform improvementsTranslate field signal into actionable input that drives roadmap and platform enhancementsStandards, Quality, and Continuous ImprovementEstablish standards for how Technical Leads assess, mentor, and develop Security Engineers within their assigned Sections.Develop and report performance metrics that demonstrate business impact, operational efficiency, and service quality from the Tech Lead function.Drive continuous improvement in tooling, processes, and quality assurance across Security Services.Stay abreast of the latest security threats, industry trends, and technology advances to keep the Tech Lead organization current and effective.Set the tone for ongoing enablement requirements to ensure the team takes full advantage of advances in Arctic Wolf's technology and service delivery capabilities.Success Looks LikeTechnical Lead organization operates with clear priorities, accountability, and measurable outcomesProduct and R&D view S2 as a high-trust, high-signal strategic partnerConsistent delivery of platform improvements, automation gains, and signal quality enhancementsTechnical Leads are aligned to business goals with clear development pathsCross-functional alignment improves speed, quality, and scalability of executionKey SkillsDemonstrated experience leading and scaling a technical individual contributor (IC) organization within a global security services or managed detection and response environment.Strong understanding of security operations disciplines, including Concierge Security, cSOC, Incident Response, and Technical Support.Ability to design and evolve organizational models that balance project-based work, operational maintenance, and career development for senior ICs.Excellent verbal and written communication; able to articulate complex technical and organizational concepts to both technical and non-technical audiences.Strong critical thinking, time management, and prioritization skills in a fast-paced, growth-oriented environment.Proven ability to lead through managers and peers, influencing without direct authority across cross-functional teams.Experience building performance frameworks and leveling structures for technically diverse IC teams.Minimum QualificationsAt least five years of security consulting or security operations experience.Five or more years of experience leading Security Operations or a technical IC function within a global organization with Cloud and SaaS products.Proven track record of managing Detection and Response (D&R), CSIRT, Vulnerability Management, Security Engineering, Cloud Security, or Red Teaming teams.Prior experience managing other managers or senior ICs in a matrixed or project-based organizational model.About Arctic Wolf At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  All wolves receive compelling compensation and benefits packages, including:  · Equity for all employees · Flexible time off and paid volunteer days · RRSP and 401k match · Training and career development programs · Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services · Robust Employee Assistance Program (EAP) with mental health services · Fertility support and paid parental leave Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing View email address on apply.placed-app.com. Security RequirementsConducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.The base salary range for this job family is 160,000 to 280,000 USD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.SummaryLocation: San Antonio, TX, USA; Eden Prairie, MN, USA; Pleasant Grove, UT, USA; Waterloo, ON, CANType: Full time