Customer Service Representative

Customer Service Representative

PenTeleData, a leader in Data Transport technologies, has an exciting career opportunity available for a detail-oriented Customer Service Representative. Customer Service Representatives are the first point of contact for many customers. Providing outstanding service and exceptional support, as well as fostering positive interactions with customers are our top priorities; these values continue to strengthen our relationships with customers and set us apart in this fast-paced, growing industry.

Responsibilities will include:

• Handling customer interactions via inbound and outbound calls, chats, and emails
• Troubleshooting an array of support calls for various products and services offered by PenTeleData and its Partners
• Speaking with customers in reference to abuse issues / policy violations
• Corresponding with customers in reference to service issues
• Working with other teams and departments to route calls and cases
• Processing changes to existing accounts
• Answering billing questions
• Making courtesy calls to customers
• Processing PPV orders
• Maintaining appropriate records of customer interactions
• Performing special project work as assigned by leadership
• Other duties as assigned

Qualifications:

• H.S. Diploma or G.E.D.
• Established Residency in Pennsylvania
• Previous experience working with customers on a daily basis
• Working knowledge of Microsoft Word and Excel programs
• Familiarity with Windows Operating Systems
• Understanding of computer virus and network security
• Positive attitude and professional demeanor
• Strong Communication Skills - Oral and Written
• Strong Typing / Data Entry Skills
• Excellent Customer Service Skills - Soft Skills
• Strong Organizational Skills
• Good Follow-up Skills
• Strong Negotiation and Problem Resolution Skills
• Ability to work effectively and professionally both independently and as part of a team
• Ability to multitask in a face-paced environment
• Ability to adapt to change and the changing needs of the company