Marketing and Operations Assistant

Job Description

Job Description

This is a multi-responsibility position for someone who wants to learn, take initiative, and make a real impact. You’ll be the first voice customers hear when they call, and you'll support marketing, scheduling, CRM, and internal operations daily.

We’re looking for someone with an amazing attitude who wants to build a long-term future with us!

Key Responsibilities

Customer Experience & Office Support

• Provide excellent first impressions to all potential customers
• Create and mange inbound call protocols and train staff to qualify potential clients with enthusiasm and professionalism
• Support internal team members with positive communication and follow-through
• Respond immediately to quote requests from website, social media or phone

Marketing & Social Media

• Request and manage 5-Star customer reviews
• Organize before/after project photos and videos for marketing
• Create and post social media content using pre-made templates
• Support marketing campaigns
• Establish/maintain client referral programs

CRM & Date Management

• Learn and master our i360 Lightning CRM system
• Enter leads, projects, notes, and marketing date accurately
• Assist with basic reporting and data interpretation
• Help leadership understand what's working and needs improvement

Scheduling & Operations

• Schedule window and door installations
• Coordinate with installers and office staff
• Ensure no missed follow-ups of dropped leads
• Keep internal workflows organized and efficient

What We're Looking For

• A Winning Attitude - upbeat, reliable, and eager to learn
• Strong Communication Skills - especially on the phone
• Organizational Skills - detail-oriented and thorough
• Tech-comfortable - willing to learn CRM and social tools
• Self-starter Mentality - someone who takes initiative and looks for more to do
• Team Player - supports others and contributes to a positive work environment

Qualifications

• Customer service of office admin experience preferred
• Social media or marketing experience a plus
• CRM experience helpful (but we will train)
• Strong multi-tasking ability
• Must be in-office, Monday through Friday and alternating Saturdays

This role is ideal for someone who wants to grow into a right-hand operations and marketing partner within the company! If you’re driven, reliable, and want a career—not just a job—apply today with your resume and a brief note explaining why you’d be a great fit.

RWC Windows, Doors, Kitchens & Baths
Proudly serving New Jersey since 1959.

RWC is a leading home improvement company specializing in Window and Door replacement and Kitchen and Bathroom renovation. We have serviced New Jersey for almost 65 years. State of the art showroom and education center located in West Caldwell, NJ. Family-owned and operated company with great work atmosphere.

Company Description

RWC is a leading home improvement company specializing in Window and Door replacement and Kitchen and Bathroom renovation. We have serviced New Jersey for almost 65 years. State of the art showroom and education center located in West Caldwell, NJ. Family-owned and operated company with great work atmosphere.