Department Specialist

Department Specialist

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG's origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

General Job Summary

The Department Specialists will maintain a proper in-stock level of merchandise and strive for product knowledge in all areas of the store to enhance customer service. Department Specialists will also assist in maintaining clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties and Responsibilities

Customer Service

• Project a positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Project a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess good product knowledge and knowledge of store layout and location of products.

Store Operations

• Responsible for cycle counting and maintaining desirable inventory level in assigned department(s).
• Work with management staff to ensure preventative maintenance and repairs are completed in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
• Ensure accurate receiving, checking in and stocking of merchandise in assigned department(s).
• Responsible for maintenance of back stock levels in assigned department(s).
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area, especially in assigned department(s).
• Assist with overall maintenance of the store.
• Ensure that weekly price changes are done in assigned department(s).
• Ensure that monthly cycle counts and negative on hand reports are completed in assigned department(s).
• Assist with providing a clean and orderly sales floor including end caps and ad merchandise.
• Assist with merchandise resets throughout store, especially in assigned department(s).
• Ensure signage is current in assigned department(s).
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Participate in store meetings.
• Communicate any merchandising, cost control or sales ideas to General Manager.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

• SERVICE Amaze our customers, our associates and our communities by delivering on our helpful promise.
• PASSION Showing our love for the work we do, our customers, and our associates.
• RESPECT A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
• INTEGRITY An authentic commitment to moral and ethical behavior.
• TEAMWORK Together we can achieve extraordinary things.
• EXCELLENCE A disciplined approach to achieve outstanding results through continuous improvement.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent.
• Floor sales and/or replenishment experience in a retail environment preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Compensation Details

$16.00- $17.00 /hour

Life at Ace

Find out how we've created a one-of-a-kind, passionate and helpful workplace that puts our people first.

Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location. Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.