Chief Operating Officer (COO)

Job Description

Job Description

We are seeking a Chief Operating Officer (COO)to serve as the operational engine of the business and a key partner to the CEO.

This is a true C-suite leadership role responsible for building and scaling the company’s end-to-end operational infrastructure — including supply chain, manufacturing, fulfillment, and logistics — to support rapid growth.

The COO will play a critical role in transforming operations from a ~$60M business into a $120M+ organization, ensuring systems, processes, and teams are built to scale. 

• Own and optimize the full supply chain from raw materials to customer delivery

• Lead sourcing, contract manufacturing, production planning, and vendor management

• Drive cost savings, margin expansion, and supply chain resilience

• Build redundancy strategies and mitigate risk across global suppliers

• Oversee warehouse operations, fulfillment strategy, and logistics performance

• Optimize throughput, accuracy, and cost per order

• Manage 3PL relationships and evaluate build vs. outsource decisions

• Improve shipping strategy, freight costs, and reverse logistics

• Design and implement scalable operational systems (ERP, WMS, demand planning)

• Build KPI dashboards and operational reporting frameworks

• Establish SOPs, processes, and operating cadences across the business

• Drive continuous improvement and operational efficiency

• Partner with the CEO to translate growth targets into operational plans

• Own the operational budget and drive financial discipline

• Align closely with product, marketing, and finance teams

• Build hiring plans and organizational structure to support scale

• Build, lead, and develop a high-performing operations organization

• Establish a culture of accountability, speed, and data-driven decision making

• Develop leaders across supply chain, warehouse, and logistics functions

• Reduce cost per order and improve operational efficiency

• Achieve best-in-class fulfillment accuracy and on-time shipping

• Scale operations to support 2x revenue growth without proportional cost increases

• Improve inventory turnover and gross margins

• Build a scalable, data-driven operational infrastructure

• 12–20+ years of progressive operations leadership experience

• Proven track record scaling a DTC, eCommerce, or CPG business from ~$20M–$50M to $100M+

• Experience in a COO, VP/SVP Operations, or equivalent executive role

• Deep expertise in supply chain, manufacturing, and fulfillment operations

• Experience leading teams across multiple operational functions

• Strong track record of improving margins, reducing COGS, and driving efficiency

• Operational architect who can build systems for scale, not just manage existing ones

• Strong supply chain strategist with upstream manufacturing experience

• Data-driven decision maker with deep KPI ownership

• Hands-on operator who can move quickly in a fast-paced environment

• Experienced leader in founder-led businesses

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.