BUSINESS TAXES REPRESENTATIVE

Job Description and Duties

All applicants will be considered, however SROA/Surplus candidates will be given priority.

Are you interested in making life better for Californians? Are you looking for a career and not just a job? Do you want to create a meaningful impact in your community? If you answered yes to any of these questions, then the California Department of Tax and Fee Administration (CDTFA) has a career opportunity waiting for you! California not only needs you, it wants you as part of the growing workforce. New employees, new ideas, and new creative perspectives are needed in all areas at the CDTFA. We value staff and are dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility. To learn more about us, please see CDTFA Gateway to New Opportunities video

The position will be located in one of the following field offices or headquarters (Sacramento): Oakland, Redding, Riverside, Santa Rosa, and Ventura. The location of the position will be based on the location of the selected candidate(s).

The California Department of Tax and Fee Administration (CDTFA) is searching for talented individuals to join our team as a Business Taxes Representative (BTR) to work in the Customer Service Center (CSC). The CSC responds to approximately 600,000 calls, 27,000 chats, and 17,000 emails per year, providing customers and taxpayers with information on more than 42 CDTFA tax and fee programs.

Under the close supervision of a Business Taxes Administrator I, the BTR learns all phases of tax compliance, licensing, and the administration of laws, rules, and regulations. The incumbent prepares trainees to respond to taxpayer inquiries received at the CDTFA call center and performs a range of compliance duties that require knowledge of the various tax laws and programs administered by the CDTFA. The incumbent assists staff, the public, and taxpayers with the various tax programs administered by the CDTFA via online chat, email, and telephone. The incumbent is responsible for ongoing training of new and existing Customer Service Representatives, reviewing their completed assignments for accuracy to ensure compliance with sales and use tax laws, rules, and guidelines provided by the CDTFA, conducting call monitoring and evaluations for team members, and providing feedback. The incumbent is responsible for learning and utilizing knowledge of the Centralized Revenue Opportunity System. This position may require the incumbent to travel up to ten percent (10%) of the time, including overnight, to conduct training for the customer service representatives and remote agents. Training classes may be held at other CDTFA offices statewide.

How did you hear about this opportunity? Tell us in this brief survey.

Under Government Code 14200, this position may be eligible for partial telework for eligible candidates residing in California. All telework/hybrid schedules require staff to report to the office a minimum number of days per week. Schedules are subject to change.

Currently, per the California Budget Act of 2025, all California Department of Tax and Fee Administration salaries are subject to the provisions of the State of California’s Personal Leave Program.

This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.

You will find additional information about the job in the .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Special Requirements

• This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.; for more information about E-Verify, please go to
• Position requires employee to be fingerprinted and successfully pass a background investigation.
• Late phone coverage may be required.
• Mandatory overtime may be required.
• Working hours for this position could be as early as 7:30 a.m., and as late as 5:30 p.m.
• Punctual, reliable, consistent attendance.
• Education: For classifications where the Minimum Qualifications (MQs) are based on meeting education requirements only: If education is required to meet the MQs please attach a copy of all of your transcripts that show the completion of the required education. Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of United States course/degree equivalency. Foreign education credential evaluation services can be found at .

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 9/25/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

CA Department of Tax and Fee Administration

Talent Acquisition Section

Attn: Certification Section JC-531769

651 Bannon Street, Suite 100 MIC: 00

Sacramento , CA 95811

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

CA Department of Tax and Fee Administration

Human Resources Bureau (App Drop Off)

Northwest Tower 1st Floor Lobby Drop Box (JC-531769)

651 Bannon Street

Sacramento , CA 95811

Monday – Friday (excluding holidays)

08:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• School Transcripts
• Statement of Qualifications - A completed Statement of Qualifications (SOQ) must be submitted with your STD. 678 in order to be considered for this position. Please see the Statement of Qualifications (SOQ) section of this job posting for additional information.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

CDTFA appreciates and proudly celebrates diversity with an emphasis of an inclusive atmosphere in all levels of the organization. CDTFA is a participant in The Government Alliance on Race and Equity (GARE) Capitol Cohort to advance racial equality and advance opportunities for all in California. Employees of different races, ethnicities, genders, ages, religions, disabilities, gender orientations and personal experiences are welcomed to contribute to the success of CDTFA.

The CDTFA was presented with the Large State Employer of the Year Award for 2018 from The Association of California State Employees with Disabilities (ACSED); showcasing CDTFA’s support of employment, promotion, and fair treatment of persons with disabilities.

CDTFA values its staff and is dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility.

In addition, you can look forward to:

• Located near major freeway access.

Working for the State offers 

For more information about the outstanding benefits offered to State Employees

Benefit information can be found on the website and the website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website:

Hiring Unit Contact:
Ashweta Sharma
View phone number on us.fitly.work

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Contact
View phone number on us.fitly.work
View email address on us.fitly.work

California Relay Service: View phone number on us.fitly.work (TTY), View phone number on us.fitly.work (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications (SOQ)

Applicants must include a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion prepared by the applicant describing how the applicant’s skills, knowledge, abilities, education, training, and experience, qualify them for the position. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The CDTFA will not consider applicants who fail to provide an SOQ with their application. Resumes do not take the place of the SOQ.

Additionally, your SOQ must include:

• Require name on SOQ.
• Require Job Control Number on SOQ.
• The SOQ must be no more than two pages in length, double-spaced.