Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Health stipend
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2024 and has quickly grown into a team of seven. Before becoming an agent, I spent time in corporate America, but I was always driven by the desire to help people make better financial decisions and truly make an impact in their lives.

I’ve had the opportunity to live and work in a variety of places, including Jamaica, Antigua, and Canada, and have met people from many different backgrounds. That experience has shaped how I connect with others - I’m comfortable building relationships with people from all walks of life and value diversity in both our team and our customer base.

For our team, we offer group life insurance, a heath stipend, a signing bonus when licensing is obtained before start date, and a strong emphasis on work-life balance. We will also cover all licensing costs up front.

Our office culture is motivated, growth-focused, and results-driven. We’re looking for someone who is coachable, tech-savvy, and a true go-getter—someone who takes initiative, gets the job done, and is eager to grow as part of a fast-paced and supportive team.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Dionne James - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.