Customer Care Representative - Member Services (Full-Time, Bradenton)

Job Description

Job Description

Are you someone who thrives on creating exceptional customer experiences and building meaningful relationships over the phone? We are seeking a Member Relations Consultant who brings empathy, professionalism, and strong communication skills to every interaction.

This is a full-time, on-site position in our Bradenton office, working Monday through Friday from 8:00 AM to 4:30 PM. Ideal for candidates who enjoy a structured schedule and a collaborative in-office environment.

What You’ll Do

In this role, you will serve as a key point of contact for our members, ensuring a seamless and supportive experience throughout their journey.

Core Responsibilities (Phase I):

• Conduct post-delivery calls to ensure member satisfaction and request online reviews
• Perform survey follow-up calls to maintain a world-class customer experience
• Educate members on Assured Care benefits and the importance of access to network attorneys
• Participate in outbound call campaigns
• Handle inbound calls, providing support and routing to the appropriate department
• Maintain accurate records and detailed case notes in internal systems
• Represent the company with professionalism and care on every interaction

Expanded Responsibilities (Phase II Training):

• Assist families and successor trustees during the estate settlement process
• Provide compassionate communication, including offering condolences and support
• Serve as the central point of contact for estate settlement cases
• Coordinate scheduling between agents, families, and trustees
• Manage death claim processes and ensure timely communication
• Process amendment requests for surviving spouses

Additional Support Duties:

• Backup front desk/reception responsibilities as needed
• Coordinate office traffic, deliveries, and vendor interactions
• Support administrative and operational needs as assigned

What We’re Looking For

• Strong customer service mindset with a passion for helping others
• Excellent phone etiquette and communication skills
• Ability to handle sensitive conversations with empathy and professionalism
• Experience in customer service, call center, receptionist, or administrative roles preferred
• Comfortable using technology and learning new systems quickly
• Proficiency in Microsoft Office is a plus
• Highly organized with strong attention to detail

Schedule & Location

• On-site position in Bradenton, FL
• Monday through Friday, 8:00 AM – 4:30 PM
• No remote or hybrid option

Compensation & Benefits

• W-2 employee status with weekly pay
• Health, dental, vision, and life insurance after 90 days
• Paid holidays, PTO, and vacation time
• 401(k) with company match
• Clear path for growth and advancement within the organization

Why Join Us?

• Meaningful work supporting members and families during important life moments
• Structured training program with advancement into more specialized responsibilities
• Consistent weekday schedule with no evenings or weekends
• Stable, team-oriented office environment

If you are a strong communicator who enjoys helping people and delivering exceptional service, we encourage you to apply.