General Manager - Culligan Water

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

• Responsible  for achieving the budgeted goals for revenue, business income and balance sheet management.  
• Responsible for ensuring that all employees provide a level of customer service that routinely exceeds the expectations of the customer.

• A four-year degree with an emphasis in Sales, Marketing, Management or other related field is preferred.
• Minimum of 5 years of sales/marketing management experience preferred.
• Minimum of 2 years of service center operations experience preferred.
• Strong interpersonal/communication skills; both written and verbal.
• Ability to work with all levels of management.
• Self-starter with good motivational skills.
• Demonstrated proficiency with multi-tasking.
• Excellent time management skills including prioritizing and planning.
• Excellent analytical skills.
• Computer proficiency. (Microsoft Office)

• Drive the business toward profitable growth.
• Safeguarding the assets of the branch.
• Full operational responsibility for all profit and loss related activities of the branch. 
• Monitor overtime & temporary labor utilization and tightly control their use.
• Prepare all staff members to be in position to deliver exemplary customer service and measure the job performance of the staff to ensure customer satisfaction. 
• Motivate and recognize the contributions of the branch personnel to establish a team culture.
• Ensuring that all branch personnel receive an annual performance evaluation and salary review in a timely fashion.
• Financial analysis of the business to identify trends and prospective problem areas; incorporate prompt corrective actions as applicable.
• Personally responds to difficult customer inquiries and/or unusual situations.
• Manage the efficient routing of deliveries and service calls.
• Execute program(s) to meet/exceed the sales plan.
• Prepare business forecasts and budgets as required.
• Manage branch payables, inventory, and receivables in conjunction with appropriate Corporate and branch personnel.
• Maintain a working knowledge of the competition within the local market place.
• Responsible for the recruitment, selection and development of all branch employees.
• Consistently administer company policies and procedures within the branch.
• Spend a reasonable amount of time in the field performing training missions with branch personnel.
• Adhere to and uphold all company safety guidelines and safe work practices.
• Partner with branch management to coach and counsel employees and address employee performance issues in a timely manner and as appropriate.
• Manage the sales, operations and administrative departments of the branch including providing assistance to the production supervisor as required.
• Responsible for the timely and accurate filing of paperwork relative to insurance reporting of general liability, fleet accidents, and worker compensation claims.
• May be required to perform the job duties of other branch staff on an as needed basis.
• Ensure that branch staff wear the designated company uniform as required.
• Optimize branch efficiency by consolidating/automating job duties wherever possible.

• Job requires an equal amount of time walking and standing, with approximately 50% of time spent sitting.  Does not require any heavy lifting or carrying.
• Hand movements typically used: typing, grasping, holding.
• Speech/hearing: ability to express/exchange ideas and otherwise communicate with customers and peers.
• Must wear personal protective equipment as required.