Front Desk Agent

Front Desk AgentThe Best Western Plus is looking for Front Desk Agents!This position can be the gateway to a rewarding career in the hospitality industry. In our industry advancement and promotions happen through hard work, effort and delivering outstanding guest service.Full time associates are eligible for portable health insurance after 90 days and for vacation after one year.There are bonuses! Earn up to $250.00 per quarter by referring leads discovered at the front desk to the sales department!If this sounds like a great opportunity to start a new career or to advance your current hospitality career these are the qualifications needed:High School Diploma or GED3 months customer service experienceFluent Verbal & Written Communication in Proper EnglishComputer Skills/Keyboard/Typing SkillsAbility to Work IndependentlyAbility to Complete Multiple Tasks SimultaneouslyNight Audit/Basic Accounting Skills/TrainingHere is a brief job description:Guest Check-in & Check-outPMS OperationsCash Handling & Credit Card TransactionsSwitchboard Operation and Telephone EtiquetteFront Office Emergency/Security ProceduresReservations-Guest Rooms and Meeting RoomsAssist with Administrative Duties as assigned by ManagementKeep Front Desk Area & Lobby Neat & Tidy and Clean DailyTake Group Reservations & Set up Group BlocksSales of Guest Rooms with New Arrivals and Phone InquiriesFollow All Policies & Procedures as Outlined in the Employee HandbookMaintain a Professional Attitude to all Guests, Associates & VendorsHere are the physical requirements needed:Neck: Bending & TwistingArms: Reaching, Bending, Light Carrying, Pushing, PullingHands: Finger Dexterity, GraspingTrunk: Bending & TwistingLegs: Normal Balance, Crouching or KneelingFeet: Standing For Long Periods, Walking, Climbing StairsAuditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in EmergencyHearing: Ability to Hear Emergency Alarms, Telephone & ConversationVision: Legal Normal Vision with or without AccommodationEOE