Client Growth Manager

Job Description

Are you ready to join Connecticut Innovation’s vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut’s strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech.

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Come join Queen One!

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About Queen One

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Queen One is the AI infrastructure for commerce. We believe commerce needs a new operating system. That's why we built the industry's first fully AI-governed Commerce CRM—powered by more than 30 competing AI models, algorithmic decision-making, and individualized streams for every consumer. By combining email, SMS, onsite experiences, identity resolution, and AI-driven personalization into a single platform, Queen One helps brands increase revenue while reducing operational complexity.

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We're assembling one of the world's most ambitious teams of marketers, technologists, and operators with decades of experience building the systems behind many of the world's leading commerce brands—all from our 30,000-square-foot headquarters in Williamsburg, Brooklyn.

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Queen One is an AI-native customer engagement platform built for ecommerce brands. Unlike traditional marketing automation platforms that rely on manual rules, segments, and campaigns, Queen One uses algorithmic decision-making to determine the right message, channel, timing, and product recommendation for every customer interaction. By combining email, SMS, onsite experiences, identity resolution, and AI-driven personalization into a single platform, Queen One helps brands increase revenue while reducing operational complexity.

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• Queen One has released a product called Connect, powered by Dragon Tiles, which adds a dynamic element to brand interaction. Connect features the 50/50 club that guarantees brands 50%+ increase in communications revenue and 50% reduction in email and text costs.
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With backing from notable investors including Charge VC, Connecticut Innovations, Inspired Capital, Red Swan Ventures, and Prospeq, Queen One is on a quest to redefine the shopping experience. The company focuses on rising commerce brands — typically those doing $1M–$50M in annual online revenue. The addressable market (B2B2C) is massive.

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About the Position

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We're looking for a senior, expansion-obsessed Client Growth Manager to own a book of business and drive its constant growth. This role sits at the intersection of account strategy, performance analysis, and revenue growth, and is ideal for someone who can build strong client relationships while consistently identifying and closing new opportunities within existing accounts.

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This role will report to Erin Stavi | LinkedIn.

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• Ideally looking for someone that can work 1-day a week or month at 25 Kent Avenue in Williamsburg, Brooklyn | Governor Hochul Announces Visionary Commerce Innovator Queen One to Create 600 Tech Jobs in New Brooklyn Headquarters | Governor Kathy Hochul | New York State | Tech startup Queen One Inc. to open headquarters in Williamsburg, promising jobs in exchange for state support • Brooklyn Paper
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What You'll Do

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• Own and manage a dedicated book of business, serving as the primary strategic point of contact for retention and growth.
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• Conduct regular performance reviews with clients, translating platform data into clear updates on results and ROI.
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• Identify and drive expansion opportunities within existing accounts, including new products, channels, and use cases.
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• Manage at least one individual underneath you who acts as the tactical partner to get clients live.
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• Ensure successful onboarding and implementation of clients as they add more strategies into the Queen One platform.
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• Spot key case studies before they’ve even been written, and assist Marketing in showcasing our client wins.
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• Monitor account health, proactively send wins, and address risk before it affects retention.
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• Maintain accurate account records, performance data, and expansion pipeline in internal systems.
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• Contribute to the continuous improvement of account growth playbooks and best practices.
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What We're Looking For

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• 4+ years in account management, customer success, or a growth role, ideally in SaaS, MarTech, or a similarly fast-paced tech environment
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• Experience with email, SMS, or lifecycle marketing programs is required
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• One year of people management experience preferred
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• Proven track record of growing existing accounts through upsell, cross-sell, or new channel adoption
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• Comfortable presenting performance data to clients and translating it into a clear growth narrative
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• Strong negotiation and consultative selling skills
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• Exceptional written and verbal communication; you write clear, professional updates and run tidy, productive meetings
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• A proactive, ownership-oriented mindset; you follow up without being asked and close loops naturally
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• Able to manage a portfolio of accounts simultaneously without dropping priorities
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Equal Opportunity Employer

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Queen One is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.