CC Supervisor

Call Center Supervisor

Join a growing insurance organization

Del Toro Insurance is looking for an experienced and motivated Call Center Supervisor to lead a team of sales agents in a high-performance call center environment. This role is ideal for a licensed insurance professional who thrives in a leadership position, is driven by results, and enjoys coaching a team to achieve strong sales performance.

If you have experience in auto insurance, team leadership, and call center sales, we invite you to apply and grow with our organization.

Key Responsibilities

• Supervise and support the daily activities of the call center sales team.
• Monitor sales performance and key metrics, providing coaching and feedback to improve results.
• Implement strategies to increase sales conversion rates and customer engagement.
• Assist with recruiting, training, and onboarding new sales agents.
• Manage team schedules and ensure adequate call center coverage.
• Handle escalated customer issues with professionalism and efficiency.
• Ensure compliance with company policies, procedures, and quality standards.
• Work with other departments to support campaigns, promotions, and operational improvements.

Qualifications

• Active Florida 220 Property & Casualty License required
• Minimum 1 year of experience in Auto Insurance
• Minimum 6 months of call center experience
• Proven ability to meet or exceed sales targets
• Strong leadership, coaching, and motivational skills
• Excellent communication and problem-solving abilities
• Experience using CRM or call center software preferred
• Ability to perform in a fast-paced, results-driven environment