Customer Care Red Alert Supervisor

Rooms To Go

Customer Care Red Alert Supervisor
Qualifications:
At least 2 years of relevant experience in the call center, order control, DC operations or at a showroom.
Description:
Responsible for providing leadership and direction to the Red Alert team.
The Red Alert(RA) department is responsible for ensuring that customers getting a redelivery or exchange get the correct and damage free product delivered to them.
The RA Supervisor will ensure that all exchanges get checked and verified for the customer.
They are also required to work closely with returns and Quality Assurance to help identify things that can help the process from vendors as well as handling issues that might come up.
As well as any other task as required by Management.
Must be familiar with Excel for stats and bonus reports including tracking workflow for red alerts.
Excellent written and verbal communications are a must in this position as you will work across all areas of operation including quality assurance, customer care, delivery companies and distribution.
Must be flexible which requires better than average attendance.
Will be required to hire staff as needed, manage agents time, provide feedback, knowledge and appreciation to agents in real time.
The supervisor will also perform reviews and disciplinary actions when necessary and maintain a pleasant and professional attitude at all time.
Reports To: Rob Steele
Salary: To be determined based on experience.
About Rooms To Go
Founded in 1991, Rooms To Go set out to change the way people shop for furniture. More than 30 years later and now America's #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. Rooms To Go operates more than 250 stores across ten states, supported by eight state-of-the-art distribution centers and a growing e-commerce business. With the nation's largest furniture inventory and industry-leading delivery speed, financing options, and product availability, we continue to set the pace for innovation and value.
Driving this success is a team that thrives in a growth-oriented culture. We offer a collaborative, supportive work environment with opportunities to learn, grow, and build a career with a stable and industry-leading company.
Whether you're looking to launch your career or take the next step, it's a great time to join our team-there's always room for you to grow with us!
Rooms To Go Benefits:
Medical, dental, and vision insurance
401(k) with company match
Associate discounts including furniture
Company paid life and disability insurance
Paid time off
Employee Assistance Program
Wellness Programs
And more!
Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
Applicants must be authorized to work in the U.S.

Apply

Vacancy posted 12 hours ago

Similar jobs that could be interesting for youBased on the Customer Care Red Alert Supervisor in Center, MS vacancy

LAB Supervisor
$60k - $70k
Afognak Native Corporation is seeking a dynamic Laboratory Metrologist to support NASA Laboratory Services at Stennis Space Center. The role involves supervising Metrology Technicians, ensuring compliance with NASA standards, and developing metrology procedures. Ideal ...
Suggested
Afognak Native Corporation
Center, MS
2 days ago
Manufacturing Associate (Saltillo, MS)
...our training programs - all while making a real difference in customers' lives. We value our team members with competitive pay, excellent... ...best practices Ensure product excellence through careful packaging and preparation for delivery Take pride in maintaining...
Suggested
Full time
Ashley Furniture Industries, LLC.
New Albany, MS
1 day ago
Production Supervisor
...Production Supervisor Refrigeration Department The Production Supervisor leads the daily operations of assigned manufacturing departments... .... Excellent communication. Commitment to safety. Customer-focused mindset. Continuous improvement orientation....
Suggested
Work at office
Norlake
New Albany, MS
4 days ago
Production Line Lead
...operations and ensure quality standards. Responsibilities focus on training staff, managing inventory, and delivering exceptional customer service. Candidates should have a customer service focus and strong communication skills. Benefits include paid vacation, health insurance...
Suggested
Shift work
McDonald's
New Albany, MS
2 days ago
Logistics Supervisor
$52k - $55k
...Job Description We are immediately hiring a Logistics Supervisor for our New Albany, OH Team. Apply here today to speak with a Recruiter... ...processes, ensuring that they meet the company standards and customer service specifications Establish work schedules and procedures...
Suggested
Hourly pay
Full time
Immediate start
Flexible hours
Shift work
Dormont Manufacturing Company
New Albany, MS
3 days ago
Lead / Supervisory Transportation Security Officer - No Experience Required forEntry-Level TSA Careers
$25 - $50 per hour
Role Overview TSA is accepting applications for Lead and Supervisory Transportation Security Officers at airports in New Albany. These roles are ideal for individuals looking to step into leadership positions within airport security operations. TSA provides training...
Shift work
Night shift
Weekend work
Airport Security Careers
New Albany, MS
1 day ago
1st Shift - Manufacturing Associate
...physical requirements of the position Be able to work with small air-powered tools Other duties to be performed as directed by supervisor(s) Work Environment: Regularly works around a manufacturing environment and will experience conditions that include cold, or...
Temporary work
Shift work
Day shift
Jackson Furniture
Myrtle, MS
2 days ago
TEAM LEADER
Burger King® Team Leader Bring the flavor. Bring the fire. Ignite the passion. Welcome to the Flame-Grilled Life At Burger King®, we keep it real - real food, real fire, real people. As a Team Leader, you'll set the gold standard for delivering exceptional guest...
Hourly pay
Weekly pay
Minimum wage
Local area
Flexible hours
Shift work
Carrols Restaurant Group, Inc.
New Albany, MS
3 days ago
Team Leader
$17.5 per hour
...Express Car Wash ** ,**we’remore than just a car wash—we’recommitted to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering...
Hourly pay
Flexible hours
Shift work
Express Wash Concepts
New Albany, MS
2 days ago
Food/Consumables Team Supervisor
$19 - $32 per hour
...19.00 - $32.00/hr* Full time Shifts may vary Role summary Food and Consumable associates are focused on two things: taking care of customers and creative merchandising. They move incoming merchandise out to the salesfloor and create seasonal display features to meet...
Hourly pay
Minimum wage
Full time
Temporary work
Seasonal work
Shift work
Walmart
New Albany, MS
1 day ago
Lead Guest Services Team Member
$11.33 - $15.18 per hour
Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel...
Weekly pay
Local area
Flexible hours
Shift work
Pilot Company
New Albany, MS
18 hours ago
Lead Facility Service Team Member
$13.44 - $19.49 per hour
Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel...
Weekly pay
Local area
Flexible hours
Pilot Company
New Albany, MS
19 hours ago
Lead Facility Service Team Member
Pilot Company - 500 State Highway 15 South - Responsibilities: Keep showers and restrooms clean; Maintain cleanliness of fuel islands and related equipment; Fill propane tanks; Empty trash on the entire property and pick up debris in the parking lot; Sweep and mop floors...
PILOT
New Albany, MS
1 day ago
Lead Test Operations Technician
...site Coordinate daily and weekly site activities with test ops, GSE, and the larger electrical team, including the electrical supervisor. Track output of the team against delivery objectives as well as manage capacity planning and schedule of the team Drive and...
Permanent employment
Local area
Shift work
Rocket Lab
Center, MS
1 day ago
Senior Regional Manager Fleet Maintenance
...excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry. If you're ready to...
Contract work
Work at office
Visa sponsorship
Shift work
Ashley Furniture
Ecru, MS
2 days ago
OnSite Coordinator
Responsibilities 10 hour shifts - weekends when needed Must have forklift experience Manage the assignment of 30-50 employees and monitor additional contractors during peak seasons Utilize applicant tracking systems and Excel to track recruitment funnels, turnover rates...
For contractors
Shift work
Weekend work
Snelling
Blue Springs, MS
3 days ago
Lead / Supervisory Transportation Security Officer - No Experience Required forEntry-Level TSA Careers
$25 - $50 per hour
Role Overview TSA is accepting applications for Lead and Supervisory Transportation Security Officers at airports in Myrtle. These roles are ideal for individuals looking to step into leadership positions within airport security operations. TSA provides training to ...
Shift work
Night shift
Weekend work
Airport Security Careers
Myrtle, MS
1 day ago
Lead HVAC Installer
Company Name: Conway Services Heating & Cooling Overview: Job Type: Full-Time | Year-Round Industry: Residential HVAC Installation Earning potential over 90k/year based on performance Join the Nation’s Leading Residential HVAC Company American Residential Services...
Full time
Local area
Conway Services Heating & Cooling
New Albany, MS
4 days ago
Multi-Unit Leader
...issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor. •Reviews employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests...
Local area
Immediate start
Flexible hours
Shift work
Night shift
Sonic Drive In
Ecru, MS
5 days ago
Construction Coordinator
Job Description Job Description Construction Coordinator – Multiple U.S. Locations Duration: 12 Months (with potential extension) Schedule: Up to 60 hours/week including weekends & shutdown support Travel: Up to 50% domestic travel About CrossSafety CrossSafety...
For contractors
Work at office
CrossSafety Solutions Inc.
Blue Springs, MS
11 days ago
Full Time Rehab Coordinator/Office Manager
Job Description Job Description Description: Rehab Coordinator/Office Manager: New Albany Health and Rehab, New Albany, Mississippi, and Landmark Nursing and Rehab Center, Booneville, Mississippi Continuum Rehab Therapy is seeking an individual with medical office...
Full time
Work at office
Local area
Continuum Rehab Therapy
New Albany, MS
4 days ago
Community Manager (Part-Time) | Fairview Apartments
$18.5 - $22.5 per hour
Job Description Job Description SUMMARY OF POSITION The Community Manager is responsible for the overall day-to-day operations of the assigned property, including financial performance, regulatory compliance, resident satisfaction, and property condition. This role...
Hourly pay
Contract work
Part time
Work at office
Local area
ALCO Management
New Albany, MS
2 days ago
Lead Fiber Splice Technician
$80k - $100k
Job Description Job Description ???? Drive Project Success - Join MorCore as a Lead Technician! ???? Position Title: Lead Fiber Splice Technician Company Name: MorCore Pay Range: $80-$100,000+ Commission Only Piece Work Location: New Albany, MS, Industry...
Weekly pay
Daily paid
Full time
For subcontractor
Local area
Monday to Friday
Night shift
Weekend work
The Contractor Consultants
New Albany, MS
12 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Care Red Alert Supervisor. Be the first to apply!