Field Service Technician 2

Business Profile: At Pacific Mobile Structures we have a consistent track record in the commercial modular building industry. We sell and lease mobile office space and build innovative modular structures. With over 275 employees, we maintain a rental fleet of over 9,000 units spanning 4.8 million square feet and over 1,400 storage containers. We reinvest 15% of our revenues into maintaining our products. Additionally, over 86% of our customers order from us again, and over 60% of our business comes from referrals. We provide high-performing re-locatable classrooms, as well as quality modular structures for office buildings, medical clinics, government services, and workforce housing.


As a values-based company, we have built a unique culture that drives our performance in the marketplace. We put our values at the forefront of everything we do, from hiring to our strategic long-term planning process. We empower our employees to make decisions that honor our values. This, along with our size and financial strength, allows the company to lead our industry in crafting a rewarding employee experience. Ownership's long-term vision and its many dedicated employees create a culture that cannot be duplicated.


Job Title: Field Service Technician II

FLSA Status: Non-Exempt

Department: Field Service - Operations

Reports To: Regional Service Coordinator

Pay Range: $33-$35/hour

Benefits & Perks of being a Pacific Mobile Employee:

• 7.5 Paid Holidays plus 1 additional Floating Holidays
• Competitive Paid Time Off (PTO) Program
• Medical, Dental, and Vision coverage options
• 8 hours of Volunteer Time per year
• 401(K) Retirement Benefits with Company Match
• Exercise Subsidy Plan, equal to $25 per month
• Quarterly Wellness Incentives
• Safety and Values Recognition Programs
• Years of Service Recognition
• Employee Development & Training
• Drug-Free, Safety-Focused Environment

Job Summary: The Field Service Technician II is responsible for performing advanced maintenance, repairs, troubleshooting, and refurbishment of mobile and modular units at customer sites and branch locations. This role performs complex carpentry, electrical, plumbing, and HVAC repairs while ensuring units meet Pacific Mobile Structures' quality, safety, and operational standards. The Field Service Technician II serves as a technical resource for the Field Service team, provides guidance to less experienced technicians, and supports continuous improvement of service operations.

Essential Functions:

• Perform scheduled maintenance, preventive maintenance, and complex service calls on mobile and modular units at customer locations.
• Complete advanced carpentry, structural repairs, unit refurbishments, dry rot remediation, and custom modifications.
• Install, repair, and modify building components including doors, windows, partitions, cabinetry, countertops, security hardware, and fixtures.
• Diagnose and repair electrical, plumbing, and mechanical systems, including installation and replacement of associated components.
• Troubleshoot, diagnose, repair, and maintain commercial HVAC systems, including compressors, evaporator coils, reversing valves, expansion valves, economizers (JADE modules), energy recovery ventilators (ERVs), and refrigerant systems.
• Maintain HVAC certification requirements and ensure all refrigerant handling complies with applicable regulations.
• Maintain accurate service documentation, repair records, and parts usage.
• Identify recurring equipment failures and recommend corrective actions or process improvements.
• Assist in training, mentoring, and providing technical guidance to Field Service Technician I personnel.
• Operate hand and power tools safely and ensure compliance with Pacific Mobile Structures and customer safety requirements.
• Maintain clean work areas, service vehicles, and equipment.

Non-Essential Functions:

• Assist with special operational projects or initiatives assigned.
• Attend product knowledge seminars or training opportunities
• Provide operational input or recommendations to management regarding organizational policies and procedures.
• Support cross-departmental initiatives related to service improvements, safety programs, or operational efficiencies.

Required Qualifications:

• Education: High school diploma or equivalent required
• Experience: Minimum 4 years of verifiable experience working as a carpenter, construction technician, or field/customer service technician with limited supervision.
• Certifications/Licenses: Valid driver's license with acceptable driving record per company standards.
• State HVAC Certification or Journeyman HVAC License (where applicable) required.
• EPA Section 608 Universal Certification required.
• Skills: Advanced troubleshooting skills in HVAC, electrical, plumbing, and mechanical systems.
• Ability to interpret wiring diagrams, mechanical drawings, and manufacturer specifications.
• Excellent organizational, communication, and customer service skills.
• Ability to work independently while prioritizing multiple service requests.
• Strong problem-solving and analytical abilities.
• Ability to mentor and train junior technicians.

Preferred Qualifications:

• Experience with modular and mobile maintenance standards.
• Forklift certification
• OSHA 10 or OSHA 30 certification

Working Conditions / Physical Requirements:

• Standard business hours, occasional flexibility based on project demands.
• Lifting 50 pounds and carrying a minimum of 25 pounds for up to 250 feet unassisted.
• Climb ladders and work on elevated surfaces.
• Working outdoors in all weather conditions.
• Ability to wear required personal protective equipment (PPE).

Tools / Technology Used:

• Hand and power tools
• Electrical and plumbing diagnostic tools
• Standard office equipment (e.g., phone, printer, scanner)
• HVAC recovery machines, vacuum pumps, refrigerant gauges, leak detectors, and charging equipment
• Refrigerant recovery cylinders

Supervisory Responsibilities: No

Benefits:
Medical, Dental, Vision, 401(K), Charitable Donation Matching, Safety and Values Reward Programs, Community Involvement and Other Great Benefits of being a Pacific Mobile Employee.

We are an AWESOME place to work - but don't take it from us... Visit Glassdoor to hear what our employees are saying about working here: