Patient Administration Coordinator

Patient Administration Coordinator

For our patients, we are a sleep medicine office that treats multiple sleep disorders and strives to provide a medical experience that is unlike most others. We believe in building relationships with our patients to set them up for excellent lifetime care. As a team, we are culture-driven and future-focused. There are new developments in dental sleep medicine all the time and we are often at the head of the pack.

We are looking for a Patient Administration Coordinator for the front desk at our new Cary location! As a Patient Administration Coordinator, you will set the first impression for our patients, so a friendly demeanor and excellent customer service skills are imperative. Medical experience is not required, but you should be comfortable using and learning a variety of technologies and software. It is also important that you are detail-oriented. With North Carolina being our newest location, initial training will be conducted within the Dallas-Fort Worth metroplex. All travel expenses will be fully compensated, and we will provide further details during the interview process.

Key Responsibilities:

• Manage daily front desk operations and ensure smooth clinic workflow
• Perform patient check-in and check-out, confirming accurate demographic and insurance information
• Schedule appointments and coordinate provider calendars
• Complete insurance verification, eligibility checks, and authorization processes
• Prepare charts and ensure all required documentation is ready prior to patient visits
• Communicate with patients via phone, text, and electronic messaging platforms
• Collaborate with clinical staff to support efficient patient flow
• Maintain inventory of front office and patient-facing administrative supplies
• Ensure adherence to front office administration policies, procedures, and workflows
• Serve as the primary administrative point of contact for the clinic/location
• Support reporting activities, audits, and quality improvement initiatives
• Assist with packaging and shipments as needed
• Provide support with basic clinical tasks when appropriate and trained

Regardless of position in the organization, these are the core values we look for:

• Our name means everything! Little things can make the difference, so it is important to keep the big picture in mind in everything you say or do.
• We are always moving forward and evolving with the times. Face your problems with a willingness to bend and break old habits. We use the past to inform the future without dwelling on the way things have always been.
• Continuously motivated by purpose and inspired by possibilities. Remain committed to reaching your goals individually and as a part of the practice.
• Go the extra mile for each other, and put your team first to make it happen for our patients!
• Trust is earned with consistency, so honor your commitments - even when it is hard. We will count on you to follow through!

Ultimately, the most important thing we look for in team members is a desire to provide an amazing patient experience, and to learn and grow with us, regardless of prior experience.

Is this you? Please apply! We would love to hear from you.