Tech Support Specialist
Advocate LLP
Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants. We’re looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future. Responsibilities Daily Troubleshooting & Support (50%) Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system. Monitor daily reports and logs for errors. Serve as the first line of support for internal teams experiencing operational tech issues. Escalate and coordinate fixes with engineering as needed. Onboarding & IT Support (20%) Set up accounts, access, and tools for new hires. Maintain software licenses and user permissions across platforms. Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.). Systems & Process Improvement (30%) Analyze recurring issues and implement improvements to reduce future problems. Collaborate with operations and engineering to design scalable, reliable systems. Create documentation and internal guides to streamline troubleshooting and onboarding. Qualifications Experience: 2–4 years in a technical operations, IT, or support engineering role. Skills: Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations). Comfortable navigating and fixing issues in Salesforce or similar platforms. Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting). Mindset: Problem-solver who enjoys “fixing what’s broken” as much as preventing it from breaking again. Detail-oriented but able to see the bigger picture when designing processes. Thrives in a fast-paced, mission-driven environment. #J-18808-Ljbffr Advocate LLP
- ...A leading contact center technology firm is seeking a part-time Customer Tech Support Representative for a fully remote position. In this role, you will provide troubleshooting and hardware reboot support, manage multiple systems to assist customers, and document service...SuggestedPart timeFor contractorsRemote work
ShyftOff
New York, NY1 day ago $13 per hour
...Encoura is seeking a Technical Support Representative to assist customers with technical issues via phone and email. Candidates will provide guidance to users, troubleshoot software and hardware issues, and manage support tickets in a virtual contact center. The ideal...SuggestedHourly payFull timeRemote workEncoura
New York, NY3 days ago$32 - $35 per hour
...A leading IT solutions provider is seeking a TV Production Support Analyst to provide onsite technical support for live television production environments in New York City, specifically for Saturday Night Live. The role demands strong troubleshooting skills and experience...SuggestedHourly payNight shiftSTAND 8 Technology Consulting
New York, NY2 days ago- ...MaziCTools is seeking Apple Advisors to provide customer support in the United States. This role allows you to assist Apple customers while... ...and a reliable computer setup. Join us to be part of a renowned tech company that values customer satisfaction and technical...SuggestedRemote workWork from home
MaziCTools
New York, NY2 days ago $55k - $70k
...cybersecurity company is looking for a Technical Success Specialist in the United States. This entry-level role focuses on client support and technical assistance, while providing... ...in cybersecurity. Candidates should have tech support experience, strong communication...SuggestedRemote workBLACKCLOAK
New York, NY21 hours ago$18 - $24 per hour
Honest Networks is looking for a Bilingual Customer/Technical Support Associate to join their team in New York. In this role, you will provide excellent customer service while helping clients with technical troubleshooting. This remote full-time position requires being...Remote jobFull time- A dynamic customer experience firm is seeking a technical support agent to assist U.S.-based employees of a Quick Service Mexican Grill. This remote position requires 1-2 years of technical support experience, with strong skills in hardware networking and customer service...Remote jobContract work
- Barnes & Thornburg LLP in New York seeks a Service Desk Analyst to provide firm-wide technical support for end users. Responsibilities include supporting software applications, responding to inquiries, and maintaining reference materials for known issues. The ideal candidate...
- Salto Inspired Access is seeking a qualified candidate for an IT support role in Georgia. The position involves daily administration of Salesforce tickets and phone queues, plus troubleshooting hardware and software issues with business partners. You will collaborate with...Full timeWork at office
- Apple is seeking a remote At Home Advisor to provide customer service and support for Apple products. This role involves troubleshooting technical issues and educating customers about their devices. Candidates should be passionate about technology and have excellent communication...Remote job
$75k - $85k
A leading AR automation platform is seeking a Senior Technical Support Specialist to provide exceptional customer care for clients using Sage Intacct. This remote, full-time role involves troubleshooting technical issues, managing support tickets, and collaborating with...Remote jobFull time$29.9 - $46.71 per hour
Position Summary Everest is seeking a tech-savvy Event Support Specialist to provide hands‑on support for all meetings, conferences, and events held at Everest offices or off‑site venues. The ideal candidate will have strong technical expertise in audio/visual equipment...Contract workRemote workWeekend workAfternoon shiftEarly shift- NIOSYS, INC. is seeking a dedicated individual to join our New York team, focusing on providing exemplary technical support to convenience store applications. As part of our mission to enhance customer service, you will assist clients with software installations, manage...
- SLR Consulting in New York seeks a Technical Support Specialist responsible for providing advanced support for end-user devices. This full-time role focuses on resolving incidents, managing Windows 11 devices, and enhancing workplace technology experiences. The ideal candidate...Full time
- ProPublica, based in New York City, seeks a capable Enterprise Technology Support Specialist to assist staff with hardware, software, and network issues. You will help onboard new employees, maintain office tech, and contribute to security-conscious IT practices in a fast-paced...Work at office
- Gwinnett County Public Schools is seeking a Technology Support Tech III for Grades K-5 to provide on-site technical assistance and support. This role involves troubleshooting hardware, software, and AV peripherals while working closely with school staff and administration...Full time
- Sunday, une entreprise innovante, recherche un Customer Technical Support pour aider les clients à résoudre des problèmes techniques. Vous travaillerez en 100% remote, et vous aurez un rôle clé dans la satisfaction client. Le candidat doit avoir une expérience en support...Remote job
- Amazon.com Services LLC is seeking a Bilingual Technical Customer Support representative to assist Spanish and English-speaking Ring customers. You will handle device and billing questions, troubleshoot issues, and deliver high-quality service with a focus on customer security...Shift work
$65k - $80k
Triple Whale is seeking an Enterprise Technical Product Support Specialist to enhance the support experience for enterprise clients in a dynamic e-commerce environment. In this role, you'll respond to customer inquiries, troubleshoot technical issues, and coach users on...- LE001 ModSquad, Inc. is seeking experienced Remote Tier2 Technical Support Representatives to join their team. This role involves monitoring service outages, troubleshooting technical issues for customers, and effectively communicating during service disruptions. Ideal...Remote job
- MaziCTools is seeking an Apple Customer Support Home Advisor to provide exceptional service and support to customers. Work remotely and assist with inquiries, technical issues, and product information regarding Apple Home products. The ideal candidate should have a passion...Remote job
- A technology solutions company is seeking a skilled Customer Support Technician in Pennsylvania. The role requires providing first-level support to customers, handling various product lines, and addressing incidents according to standard procedures. Candidates should have...
- City Hive Inc., one of the fastest-growing SaaS companies, is looking for an experienced Technical Support Specialist to join our Tier 2 support team in NYC. The successful candidate will resolve complex technical issues while ensuring exceptional customer service. With...Full time
- Apple Inc. is hiring for an Entry‑Level Remote Customer Support Specialist to provide technical assistance and customer service. Candidates should have a high school diploma and strong communication skills. This role offers an opportunity to work with cutting-edge technology...Remote job
- Aircall is looking for a Technical Support Specialist to join its team. This remote position involves operating as a second point of contact for customers globally, helping to resolve complex technical questions that impact their phone services. You will work closely with...Remote job
$24 - $34 per hour
SwiftCruit is looking for a Field Technical Support Representative who will lead support for end users and authorized service providers. You will ensure high customer satisfaction by clarifying requirements and resolving issues promptly. This role demands 4-6 years of experience...Hourly pay$3,600 per month
...You want to work at a minority owned Fintech company that empowers small to medium-sized businesses You are passionate to serve and support our local community and their growth You get on-the-job training to get you familiar with the industry and the role You get medical...Work at officeLocal areaRemote work- A technology consulting firm based in New York is seeking a Technical Support Generalist to provide technical assistance for staff and programs. Responsibilities include maintaining computer labs, supporting mobile devices, and assisting with data management in Salesforce...
- Dormont Manufacturing Co in New Jersey seeks a support professional to provide technical application assistance in Wealth Management. This position involves diagnosing client issues, offering training, and maintaining documentation while collaborating with product teams...
- Anovia is seeking a Technical Support Specialist for remote first-level support in public safety. You will manage the full incident lifecycle and collaborate to drive improvements in critical environments. Candidates should have at least 3 years of technical support experience...Remote job
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Tech Support Specialist. Be the first to apply!
- trade support associate New York, NY
- clinical support specialist New York, NY
- patient support associate New York, NY
- recruiting support specialist New York, NY
- sales support representative New York, NY
- application support associate New York, NY
- executive IT support specialist New York, NY
- regional support specialist New York, NY
- system support specialist New York, NY
- support services specialist New York, NY