Remote Tier 2 Tech Support — Outage & Resolution Specialist
LE001 ModSquad, Inc.
- Remote job
LE001 ModSquad, Inc. is seeking experienced Remote Tier2 Technical Support Representatives to join their team. This role involves monitoring service outages, troubleshooting technical issues for customers, and effectively communicating during service disruptions. Ideal candidates will possess strong customer service skills and the ability to work independently. The position offers the flexibility to set your own schedule while committing to a minimum of 15 hours weekly. Join a leading telecommunications company providing high‑speed fiber internet across the U.S. #J-18808-Ljbffr LE001 ModSquad, Inc.
- ...A leading staffing company is hiring for two Tier 1 / Tier 2 Helpdesk Support roles in Charlotte, North Carolina. Candidates must be fluent in Spanish... ...handling frontline technical support, owning incident resolution from start to finish, and delivering high-quality...Remote work
$60k - $70k
...contract-to-hire positions). Job Description Tier 2 IT Support Technician Bozeman, MT | Managed IT Services... ...onsite support visits in the Bozeman area when remote support is not enough Document issues, resolutions, client environments and repeatable processes...Remote workPermanent employmentFull timeContract workWork at office- Valid8 Financial, Inc. is looking for a Tier 2 Technical Specialist with an emphasis on cybersecurity. This hybrid role involves a blend of active help desk support and leading cybersecurity initiatives. You will manage help desk tickets, travel to client locations, and...Remote jobWork at office
- ...Tier 2 Technician — Morgantown, WV (Hybrid) Netranom | Morgantown, WV... ...be the backbone of our technical support operations — handling escalated... ...problems from diagnosis through resolution with minimal supervision. This is a fully remote position based out of the Morgantown...Remote workFull timeWork from home
- ...Description Helpdesk Specialist – Job Description... ...travel to the remote offices if needed)... ...frontline technical support for approximately... ...role ensures prompt resolution of IT issues,... ...Support Provide Tier 1–2 technical support... ...hours support during outages or maintenance...Remote workFull timeWork at office
- Tier 2 Technical Specialist (Cybersecurity Emphasis) Job Type: Full-time Location: Remote (Home Office) with Local Travel Required... ...active help desk support and engineering, while... ...to ensure timely resolution for clients.... ...expectations. Core Tech Proficiency: Deep understanding...Remote workFull timeWork at officeLocal areaWork from homeHome office
$19.94 - $29.92 per hour
The Rapid Resolution Specialist is responsible for providing quality services and solutions to our... ...resolution times for issues. Remediate support requests for move/add/change type work... ...careers page at Location: This is a remote-eligible position, however, Marco...Remote workHourly pay$72k - $96k
Modern Family Law is seeking a Tech Support Specialist II to work remotely in Colorado. This role involves providing Tier 1 and Tier 2 support in a Mac-based environment for employees across U.S. time zones. The position offers a salary range of $72,000-$96,000 and includes...Remote job$55.73k - $63.94k
...competitive compensation, comprehensive benefits, and a supportive work environment where creativity and... ...Position Information Position Overview The Tier 2 Customer Support Team owns and manages to resolution all cases escalated from Customer Service or through...Remote workTemporary workWork at officeWork from homeFlexible hoursNight shift- Insight Global is looking for a Tier 2 Service Desk Analyst to support their NYC office. This role will involve... ...firm. Key responsibilities include resolution of technical inquiries, managing... ...service skills, and experience with remote support technologies. Comprehensive...Remote workWork at office
- ...its Client Technical Support. The candidate... ...to coordinate multi-tiered technical support for outages, widespread security... ...research, isolation, resolution, and follow-up steps... ...management tool to provide remote supportRequired 3... ...Office 365). Required 2 Years #J-18808-...Remote workContract workWork at office
$86.6k - $181.8k
CACI International Inc. is hiring for a System Administrator 2 - Tier 2 Remote Desktop Team in Annapolis Junction, MD. In this full-time position, you'll provide technical support and troubleshooting for network and desktop systems, requiring a TS/SCI with Poly clearance...Remote jobFull time- Inserso Corporation in Hartford is seeking Network Support Technicians to provide onsite and remote Tier 2 support for DHS customers. The role requires troubleshooting... ...hardware and cloud services, and ensuring quick resolution to minimize downtime. The ideal candidate will have...Remote job
- Dlhcorporation is looking for a Technical IT Support Specialist, Associate, to provide Tier 2 IT support and ensure effective resolution of technical issues. You will troubleshoot... ...to users via phone, in-person, and remote channels. The ideal candidate should have...Remote work
- Harte Hanks in Greenville, SC is seeking Tier 2 Customer Care Team Members to manage customer escalations across various channels. This... ...-solving and communication skills to ensure timely issue resolution and improve customer experience. Ideal candidates will be analytical...
- ...Providing advanced technical support, the full-time Tier 2 Support Specialist will manage incident resolution and system troubleshooting for VA users, applications, and infrastructure in a remote setting. Key responsibilities Provide Tier 2 support for escalated incidents...Remote workFull time
- ...Description Job Description The Tier 2 IT Technician plays a... ...technical team, providing advanced support and maintenance for IT... ...Provide user support and issue resolution across hardware and software... ...knowledge of Active Directory and remote desktop support...Remote workWork at office
- Role: Helpdesk Specialist Master Client: DC Government... ..., DC Technical Support & Troubleshooting Provide Tier 1 and Tier 2 support for... ...support interactions, resolutions, and follow‑up... ...needed, including outages or critical system... ...ticketing systems, and remote support tools....Remote work
- ...Tier 2 Systems Engineer (Microsoft 365 & Government Cloud) Join One of America's Leading... .... You'll join an award-winning team supporting organizations that protect our nation's defense... ...primarily office-based with occasional remote work opportunities based on business...Remote jobFull timeTemporary workFor contractorsCasual workWork at officeFlexible hoursAfternoon shift
$50k - $60k
...ENVIRONMENTAL RESPONSE SPECIALIST Job Location:... ...Environmental Science Specialist 2 (ESS2) -... ...stakeholders. Customer support - Tier II and spill reporting... ...problem analysis, and resolution Analyze, interpret, and... ...development opportunities Remote work is a management option...Remote workFull timeTemporary workFor contractorsWork at officeLocal areaImmediate start$45k - $65k
...Tier 2 Technical Support Specialist – MSP Pay: $45,000.00 - $65,000.00 per year Job Overview We’re looking... ...troubleshooting as needed Document resolutions, processes, and system changes clearly... ...Location Joplin, MO (Hybrid remote with onsite visits as needed) #J-18...Remote workPermanent employmentFull timeMonday to Friday- Harte Hanks is seeking a Tier 2 Customer Care Team Member to manage and resolve customer escalations professionally. This role requires... ...members will handle escalated customer issues, ensuring timely resolutions and proactive monitoring of customer interactions. Benefits...Immediate start
- ...Job Title: English-Spanish Bilingual Tier 2 Technical Support Representative Company: Callnovo Location: Remote / Freelancer Contract This posting is city-anchored... ...customer service and technical issue resolution for an international client. This position is...Remote workContract workFreelance
- ...Help Desk Specialist II (Tier 2 - Advanced Support) Zen Strategics, a Titan Technologies company, is seeking Help... ...II technical troubleshooting and resolution for employees, contractors and external... ...through ServiceNow, performs remote installations and system maintenance...Remote workFor contractorsWork at officeNight shiftRotating shift
- ...Description Job Description As a Tier 2 IT Support Specialist, you'll be more than just a... ...unresolved Tier 1/2 support issues—remotely and onsite. ~ Monitor infrastructure... ...tickets: log accurate details, document resolutions, and follow up with clients. ~ Track...Remote work
- ...Summary Tier 2 Help Desk Analyst – Arlington, VA. Provide advanced technical support for classified and unclassified IT environments,... ...identification, diagnosis, and resolution of hardware, software, and network... .... Provide both local and remote technical support across...Remote workWork at officeLocal area
- ...Technologies is seeking an experienced Tier 2 IT Support Engineer to support MSP clients throughout... ...Key Responsibilities Provide Tier 2 remote and onsite support for desktops,... ...Tier 1 technicians and drive issues to resolution with clear communication and strong documentation...Remote workFull timeWork at officeNight shift
- ...Resolution Specialist page is loaded## Resolution Specialistlocations: Corporate\_Cove: Remote - Charlotte, NCtime type: Full timeposted on: Posted... ...responsible for 2nd level support to assist agents with supervisor... ...GED equivalent required* 2 years Customer Experience...Remote workWork at officeMonday to FridayRotating shift
- ...Dispute Resolution Specialist Immediate need for a talented Dispute Resolution... ...and is located in U.S(Remote). Key Responsibilities:... ...functional teams (Finance, Customer Support, Compliance) to gather complete... ...Technology Experience: ~2 years of experience in a compliance...Remote workContract workWork at officeImmediate start
$30 - $35 per hour
...End User Services Support Specialist supports day-to-day endpoint... ...Responsibilities (Tier 2 / Escalations)... ...; own issues through resolution with clear, professional... ...(Desk-Side & Remote) Install, configure... ...needed. Validate known outages/service health and...Remote workContract workTemporary workWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Remote Tier 2 Tech Support — Outage & Resolution Specialist. Be the first to apply!
- vendor support specialist New York, NY
- integration support specialist New York, NY
- patient support specialist New York, NY
- sales support representative New York, NY
- computer network support specialist New York, NY
- administrative support specialist New York, NY
- operations support agent New York, NY
- executive support specialist New York, NY
- business support specialist New York, NY
- product support specialist New York, NY


