Counter/Inside Sales Representative

Job Description

Job Description

Description:

Edge, a division of NEFCO Construction Supply, is a business-to-business supply distribution company that sells products primarily to commercial contractors, industrial businesses, municipalities, and government entities. Additionally, we have a rental department, repair center, customer training, and other professionally customizable services. We have developed a loyal clientele base. Edge is over 65 years old, privately held, and spans 5 states with 9 locations, headquartered in Spokane, Washington. We sell over 30,000 products from over 200 manufacturers, including: power tools, hand tools, safety equipment, abrasives, fasteners, hangers, strut, ladders and a variety of trade specific tools, equipment, & material handling products.

Job Summary: Counter/Inside Sales Representatives are responsible for entering and managing the quote and order process for NEFCO’s Customers.
Job Duties:

• Receive and process requests directly from customers and outside sales (via phone, email, fax, website ordering) for price quotations, product availability, and orders in a timely manner- specifically, key regional/national customer accounts;
• Responsible for generating new business and maintaining existing customer and vendor relationships through targeted phone calls and customer visits as needed;
• Meeting and exceeding top and bottom line sales and gross profit goals both individually and as a cohesive sales team;
• Sell and service customers providing pricing and product application information;
• Generate add-on sales by anticipating other products that a customer may need but has not ordered yet;
• Input all orders into sales order system in a timely manner;
• Schedule orders according to customer requirements;
• Source materials that NEFCO does not keep in stock through interaction with purchasing team;
• Communicate consistently with Customers, Outside Sales Representatives, Inside Sales Managers and Operations Managers;
• Keep supervisors apprised of customer issues as warranted;
• Provide promotional literature and product information as requested;
• Maintain proficiency in NEFCO product catalogs, Eclipse, Microsoft Office Suite;
• Maintain product and industry proficiency via training on various vendor product platforms and Evergreen Marketing Group, as needed; and
• Attend weekly sales meetings.

Requirements:

Qualifications:

• Demonstrate strong ability to work in fast pace, high pressure environment
• Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong customer service skills
• Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers
• Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
• Degree is preferred (although industry experience may be considered in lieu of degree)
• 1-2 years of work experience (preferably in construction supply sales
• ability to obtain medical DOT card for occasional deliveries 

Essential Functions:

• Keyboarding
• Converse verbally on phone and in person
• Identify and check written documents in mail and on computer