Senior Operations Manager | Full-Time |Santander Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Senior Operations Manager will manage and oversee all building and event operations in the facility from the setup of event through the end of the event; position will oversee recruitment, training, and evaluation of all operations and housekeeping staff; coordinate communication between event department and delegate assignments; be responsible for and ensure overall upkeep of facility.

This role will pay between $52,000-$62,000.

Benefits for Full-Time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until July 31, 2025.

About the Venue

Santander Arena , located in downtown Reading, Pennsylvania, is a versatile venue that serves as the home arena for the Reading Royals, the ECHL affiliate of the Philadelphia Flyers. The Santander Arena has hosted an array of live events including concerts, Disney on Ice, and other family friendly events attracting hundreds of thousands of visitors annually.

Responsibilities

• Assume management responsibility for all services and activities involved in the operations department at Santander Arena & Performing Arts Center.
• Perform and oversee day-to-day building operations, maintenance and special projects
• Oversee the Operations team including all third-party operations staff
• Operate Zamboni ice resurfacer, board edger and forklift, oversees ice maintenance including maintaining depth and quality on game days for the Reading Royals.
• Ice sheet installation and removal, including paint, logos / decals, flooding, leveling
• Assist the event department with rider specifications, ensuring all setups are completed and set to specifications in data sheets.
• Oversee and monitor changeovers, operations and housekeeping crews, provide team support as required
• Maintains and oversees departmental equipment; notify Director of Operations as additional equipment is needed or services are required
• Provide excellent customer service to internal and external clients to provide a positive employee atmosphere.
• Works closely with Director of Operations to ensure proper budget
• Oversees all purchases of housekeeping supplies and safety equipment for third party vendors
• Present operations department reviews in weekly staff meeting
• Delivering timely and accurate information to operations staff for proper setup and breakdown of facility
• Troubleshoot equipment issues, including riding on and walking behind floor scrubbers, carpet cleaners and lawn equipment.
• Oversee all production equipment, including maintenance and repair as necessary
• Ensure preventative maintenance of retractable seating, permanent seating and temporary seating
• Facilitate event load ins and load outs that are typically early in the mornings and/or late into the evenings
• Communicate in a timely fashion to the Director of Operations
• Receives and responds to requests from tenants or refers them to the Director of Operations
• Works with third party vendors and operations managers to upkeep star dressing rooms, locker rooms and painting of interior spaces in facility
• Schedules third party employees and ensures proper staffing for changeovers and event days
• Interacts with other facility staff in a courteous, cooperative, and professional manner
• Other duties and responsibilities as assigned

Qualifications

• Bachelor's/Technical degree from an accredited college/university/school
• Minimum of 4-6 years' experience in facility events and operations management
• Related experience and/or training in the public assembly industry in a supervisory or management position
• Must be able to work flexible schedule including, early mornings, evenings, weekends, holidays and extended number of consecutive days
• Knowledge of budget preparation and control
• Proficient knowledge of Windows and Microsoft Office software
• Knowledge in a hockey facility preferred, including Zamboni and ice edger
• Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices
• Production experience involving concert set up, basketball, hockey, special events preferred
• Self-motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast-paced high-pressure environment with strong attention to detail and organization
• Ability to work independently and as part of a team

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.