Changeover Manager | Full-Time | Santander Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Changeover Manager assumes management responsibility for all services and activities involved in the operations of the arena, providing direct supervision of all full-time and part-time changeover employees specifically in the areas of room sets, show care and conversions at the Santander Arena.

This role will pay an annual salary of $45,000-$55,000.

Benefits for full-time roles: Health, dental and vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until July 31, 2025.

About the Venue

Santander Arena, located in downtown Reading, Pennsylvania, is a versatile venue that serves as the home arena for the Reading Royals, the ECHL affiliate of the Philadelphia Flyers. The Santander Arena hosts an array of live events including concerts, Disney on Ice, and other family-friendly events attracting hundreds of thousands of visitors annually.

Responsibilities

• Assume management responsibility for all services and activities involved in the operations of arena and event setups.
• Select, train, motivate and evaluate front-line staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures for changeover staff.
• Assist in the planning, direct, coordinate and review the work plans for facility operations.
• Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures and implement adjustments as necessary within assigned responsibilities.
• Develop long range plans for future events.
• Assign appropriate changeover personnel to accurately and efficiently set-up and tear down events.
• Communicate between shifts the necessary tasks that still need to be completed.
• Working knowledge of operations equipment including forklifts, pallet jacks, staging, retractable seating risers, basketball floors, hockey glass, etc.
• Coordinates between changeover crew and housekeeping needs with Housekeeping Manager.
• Maintains departmental equipment.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Bachelor's Degree in facility management, event management, or related field; experience will be considered in lieu of education.
• 3-5 years' experience in an operations/facility position in an arena, convention center, public facility or similar environment; with knowledge of set up/housekeeping and event coordination.
• Proficient computer skills in a Windows format.
• Experience with MS Word, Excel, Outlook, internet-based programs, and basic typing skills preferred.
• Ability to effectively be available via a company provided cell phone, email, text.
• Ability to effectively lead a large team in a fast paced, high pressure environment.
• Knowledge of OSHA and other local/state/federal safety standards/requirements.
• Forklift certification or ability to acquire within 90 days of employment.
• Possess superior interpersonal, communication, and leadership skills.
• Ability to communicate clearly, concisely, professionally in-person and in-writing.
• Self-motivated, ability to work independently and with a team.
• Excellent organizational skills.
• Possession of a valid Driver's License preferred.
• Ability to work an event-driven schedule including shifts of 8 hours or more; on varying days, nights, weekends and holidays.

Strengthened by Our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.