OTIP Coordinator

OTIP Coordinator

Duration: 1/11/2026 6/30/2026

Location: 700 Atlantic Ave, South Station, Boston, MA, 02110

Position: Hybrid

Pay range: $25.00 - $28.00 Per hour (Negotiable)

Job Description

OTIP Coordinator will serve as the primary point of contact between MBTA and the DPU regarding scheduling Operational Testing and Inspection Program (OTIP) observations. In addition to these duties, the OTIP Coordinator may be assigned additional administrative duties by the Safety Documentation Department.

Key Responsibilities

• Receive communications from the DPU both daily and weekly to schedule OTIP observations throughout the transit rail system.
• Receive communications from and schedule FTA observations of OTIP surveys.
• Communicate requested observations with appropriate MBTA departments both internal and external to Safety.
• Maintain an electronic log of OTIP observations.
• Routinely coordinate communications between all parties involved in the OTIP observation process.
• Answer questions and troubleshoot identified OTIP observation concerns.
• Escalate unresolved OTIP observation concerns to the appropriate manager.
• Prepare reports as requested related OTIP observations and program metrics.
• Maintain all MBTA Safety Documentation files related to OTIP observations.
• Prepare reports related to DPU and FTA OTIP observations when requested.
• Represent MBTA Safety Documentation as assigned at meetings related to OTIP, DPU, and FTA observations.
• Attend Safety Documentation Department meetings.
• Perform other administrative duties as assigned.

Essential Skills

• Strong organizational and time management skills
• Ability to effectively communicate both verbally and in written form
• Proficient in software applications (Share Point, Microsoft Office, Excel, and Power Point) and office equipment
• Excellent communication and interpersonal skills
• Problem-solving and customer service experience
• Attention to detail, accuracy, and professionalism

Qualifications

• Bachelor's degree
• One to three years of administrative and/or customer service experience
• An associate's degree or high school diploma or GED with equivalent experience may substitute for a bachelor's degree
• Experience working with regulatory agencies is preferred but not required