Front Desk Receptionist

Front Desk Receptionist - Sanctuary Woburn

Salary: $16 an hour | Hourly Non-Exempt | Full-Time

Be Part of the Team Bringing Sanctuary Woburn to Life

At Sanctuary Medicinals, the Front Desk team sets the tone for the entire customer experience. As part of the opening team for our new Saugus location, you will help create a welcoming, organized, and secure environment from the moment customers walk through the door.

We are looking for friendly, dependable, and professional individuals who enjoy working with people, staying organized, and being part of a fast-paced retail environment. This role combines customer service, compliance, security awareness, and operational support to help keep the dispensary running smoothly every day.

You will often be the first-person customers interact with, whether in person or over the phone, so creating a positive experience is a huge part of the role.

Duties & Responsibilities
• Front Desk Operations
• Greet customers and visitors warmly while creating a welcoming first impression
• Verify customer identification and age in compliance with Massachusetts CCC regulations
• Manage customer check-in processes with accurate data entry and attention to detail
• Maintain a clean, organized, and professional reception area
• Assist with customer flow and communication between departments to create a smooth experience
• Support managers and staff with operational tasks as needed throughout the shift
• Customer Interaction
• Answer phone calls professionally and assist customers with general questions
• Provide accurate information regarding store hours, policies, promotions, and product availability
• Assist new and returning customers with check-in procedures and account questions
• Maintain a strong working knowledge of cannabis products, strains, and methods of consumption
• Handle customer concerns calmly and professionally while escalating issues when appropriate
• Help create a positive and educational retail experience for every customer

Security & Compliance Responsibilities
• Monitor entry points and maintain awareness of all activity in the lobby, parking lot, experience room and reception area
• Ensure all guests and customers are properly checked in before entering the sales floor
• Follow all Sanctuary security procedures and Massachusetts cannabis regulations
• Report suspicious behavior, fake IDs, theft concerns, or security incidents to management immediately
• Maintain confidentiality regarding customer information and store operations
• Assist with crowd management during busy periods, promotions, and events
• Work closely with management and security teams to maintain a safe environment for staff and customers

What Makes Someone Great in This Role
• Friendly and approachable personality
• Strong communication and multitasking skills
• Ability to stay calm and professional during busy situations
• Attention to detail and strong organizational habits
• Comfortable enforcing policies while maintaining great customer service
• Reliable, punctual, and team-oriented
• Ability to adapt quickly in a fast-paced retail environment

Required Skills & Abilities
• Professional and customer-focused attitude
• Strong attention to detail and ability to multitask
• Problem-solving skills and adaptability
• Ability to maintain confidentiality and follow cannabis regulations
• Basic computer and office software knowledge
• Strong verbal and written communication skills
• Ability to work effectively in a high-volume environment
• Must be 21 years of age or older
• Must pass all required background checks

Education & Experience
• High school diploma or equivalent required
• Minimum one year of customer service or receptionist experience preferred
• Retail, hospitality, or regulated industry experience preferred
• Familiarity with Massachusetts cannabis regulations is a plus
• Experience with online menu systems or POS systems preferred
• Cannabis product knowledge preferred but training will be provided
• Experience working in fast-paced or security-focused environments is a plus

Physical Requirements
• Ability to sit, stand, and move throughout the shift
• Comfortable using computers, phones, and office equipment
• Ability to work in a busy retail environment for extended periods of time

Additional Employment Information

This position may require nights, weekends, and holidays based on operational needs. Schedules and job duties may change at any time to support business operations.

Sanctuary Medicinals is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on business needs, job requirements, and individual qualifications.

All employees are expected to cooperate with regulatory inspections and audits, which may include participating in meetings or interviews with inspectors, auditors, regulators, or other authorized parties as requested.