Senior Content Strategist

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

In accordance with Truist in-office policy, this role will be in office 5 days/week.

Create compelling content for client marketing communications and experience channels. Nurture and protect the Truist brand voice to deliver a consistent and distinctive content experience that helps drive sales, leads, engagement, retention and positive client behavior.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Team with digital product owners and designers, marketing teammates, lines of business partners, and other key stakeholders to deliver distinctive client experiences with compelling content.

2. Analyze, plan, develop, and implement content strategy to meet business goals for aligned team(s). This could include conducting user research, content audits, gap analyses, competitive research, and SEO and keyword research.

3. Create, write, edit, and deliver content that’s compelling, easy to understand, on-brand, and backed by data and research. Content could be for websites, applications, emails, videos, whitepapers, social media, ads, brochures, direct mail, and other forms of client communication.

4. Nurture and protect the Truist brand voice through application of our voice and message principles, effective written communication, peer review, agency consultation, ongoing training and education, and pair writing with SMEs.

5. Lead content delivery and maintenance for aligned team(s). This could include the creation and maintenance of an editorial calendar, style guide, taxonomies, and copy documents.

6. Track content usage, trends and conversion outcomes.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in Marketing, Communications, Business Administration, English or related field, or equivalent education and related training

2. Five years of related experience or an equivalent combination of education and experience

3. In-depth knowledge and expertise of principles, practices, theories, and/or methodologies associated with content marketing and the Marketing discipline (e.g., Marketing P’s, Market research, analytics, digital)

4. Experience managing or leading projects or project work streams and operates as a lead in a specialty capacity

5. Knowledge of the industry's competitive landscape and the factors that differentiate Truist and its competitors in the market

6. Ability to interpret and explain complex information to a range of audiences and build consensus among different stakeholders

7. Ability to provide direction, coaching and mentor experienced teammates

8. Fluent in Excel and PowerPoint, preparing presentations for senior level teammates

Preferred Qualifications:

1. Excellent writing and editing skills, including copywriting, copyediting, technical writing, wordsmithing, voice and tone adaptation based on audience and medium

2. Excellent communication skills, including ability to present ideas and solutions in a clear and compelling way

3. Five years of digital content experience, including websites, emails, and applications

4. Technical proficiency with content management systems, Microsoft suite, Adobe creative suite, and HTML

5. Financial institution experience

6. Master’s degree in English, Marketing, Business Administration, Communications, or related field

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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