Event Assistant

Overview The Town of Castle Rock’s future and the quality of life depend on the choices we make today. Do you want to be part of a team that makes decisions that work now while preserving and protecting Castle Rock’s identity and quality of life for the future? We value teamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply. Responsibilities Greets and directs patrons attending Town events and special programs. Provides line assistance and checks IDs. Sells tickets, collects fees, handles cash and credit card payments, makes change, and accounts for cash register proceeds. Completes cash reports for point‑of‑sale systems. Provides customer service by responding to basic patron questions, concerns, and issues; provides information regarding the event, special programs, and facility. Acts as a customer service representative for the Special Events and Programs department. Facilitates, under the direction of the Supervisor or Event Coordinator, all event setup, on‑site execution, teardown, and equipment storage. Acts as on‑site contact for rental and permit event hosts. Performs other duties as assigned or required. Qualifications Minimum qualifications include: Age: at least 16 years old. Experience: at least six months in a public customer service setting preferred; or equivalent combination of education, training, and experience. Education, training, or experience that demonstrate required knowledge, skills, and abilities may be considered. All applicants must pass a criminal background and driving record check before employment. Knowledge, Skills, and Abilities Must be well‑spoken, friendly, and possess exceptional customer service skills. Ability to exercise consistent tact and courtesy in frequent public contact. Basic math skills for handling cash and credit card payments. Ability to handle diverse tasks while maintaining attention to detail for accuracy. Ability to work flexible hours, including nights and weekends. Licenses & Certifications Must possess a valid Driver’s License. CPR/AED/First Aid Certification, or ability to obtain within 30 days of hire. Physical Demands Moderate to heavy physical work, lifting up to 50 pounds. Ability to exert heavy effort and perform activities requiring full range of body movement including climbing, balancing, stooping, kneeling, crouching, crawling, twisting. Frequent hand/eye coordination to operate tools and electrical equipment. Vision for reading, recording, and interpreting information. Speech and hearing to maintain communication with employees and citizens. Ability to physically access a variety of event sites. Works both indoors and outdoors, and to withstand exposure to varying weather conditions. Equipment Used Occasional use of personal equipment (vehicle, cell phone, tools, etc.) may be required. The Town of Castle Rock is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age. #J-18808-Ljbffr