Manager, Professional Services

Manager, Professional Services

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.

Main responsibilities:

• Lead a team including Consultants and Project Managers, ensuring strong people management, emotional intelligence, and wellbeing in a high-demand environment.
• Own and drive revenue, margin, utilization, predictability, and related KPIs.
• Oversee customer outcomes and ensure the team is delivering high-quality implementations and enhancements for external customers.
• Conduct capacity planning, resource allocation, staffing forecasting and workload balancing across Implementation and PM functions.
• Identify, structure and implement standardized processes, reducing variability and improving repeatability.
• Promote career development: create career paths, support growth plans, and ensure team members understand expectations and next steps.
• Maintain regular communication with regional/global stakeholders, providing updates, raising risks early, and ensuring alignment.
• Occasionally support sales by advising on services, scoping discussions, and recommending the right solution configuration to prospects.
• Represent Professional Services with commercial awareness, ensuring decisions support revenue targets and customer success outcomes.

Required qualifications:

• Proven experience managing teams in Professional Services or similar consulting/services environments.
• Strong business acumen with hands-on experience managing revenue, margin, utilization, predictability, and other operational KPIs.
• Demonstrated experience with capacity planning, staffing, and workload forecasting.
• Prior exposure to external customer-facing services (Professional Services, Consulting, Implementation, Customer Success with billable components, etc.).
• Experience dealing with ambiguous environments, building structure, and creating scalable processes from zero.
• Fluency in English and experience collaborating remotely across multiple countries/time zones.

Nice to have:

• Experience with enterprise software implementations (ERP preferred).
• Background in manufacturing or familiarity with manufacturing processes.
• Experience in wood industry or furniture production.

Working for us:

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you'll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You'll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.

In accordance with applicable pay transparency laws, we are committed to providing clear and equitable compensation information. For this remote position, the expected salary range is $120,000 - $160,000 USD, depending on location, experience, and qualifications. This role may also be eligible for additional compensation such as bonuses, commissions, as well as a comprehensive benefits package. Candidates applying from jurisdictions with specific pay disclosure requirements (e.g., California, Colorado, New York, Washington, Illinois, British Columbia) will receive location-specific compensation details in compliance with local laws.

Cyncly is committed to equal opportunity and does not discriminate based on race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law.

Applicants must be legally authorized to work in the country in which they are applying to work (United States or Canada). This role is not eligible for employer sponsorship now or in the future.

English is required for this position due to regular communication with customers and colleagues located outside Quebec and the need to review technical documentation available only in English.