IT Implementation Specialist

Description Job Title: IT Implementation Specialist Department: Information Technology Reports to: Director of IT Infrastructure Hours per Week: 40 hrs./week Salary Exempt Company Summary Welcome to Financial Plus Credit Union (FPCU)- The Place that brings Dreams within Reach. At FPCU, our mission is simple but powerful: Empowering people and communities to strive for more through knowledge, innovation, and service that brings dreams within reach. We are more than a financial institution. We are a growth engine for our members, our teams, and our communities. We are a purpose-driven organization grounded in five values: represent with purpose, empower through knowledge, appreciate and accept, champion new possibilities, and help make things easier. FPCU is a team of high performers who care deeply, support each other, work hard, and continuously push forward. We don’t just show up, we represent our purpose every day and every time we interact with our members and teammates. We invest in our people, challenge them to grow, and support them in becoming the best version of themselves. Joining FPCU means leveling up your career. If you are someone who thrives in a fast-paced, positive, and purpose-driven culture, and you’re ready to grow with an organization that is actively evolving, we want you to join the team! Position Summary The IT Implementation Specialist is the bridge between business operations and IT — a function that does not exist today. Embedded within business departments, this role first helps people get genuine value out of the tools they already have (Microsoft 365 Copilot, SharePoint, Teams, Power BI), then evaluates how work actually gets done and builds the solutions that remove friction — either constructing them directly or scoping them for handoff to an IT admin. The role is delivered in two phases. Phase 1 is enablement: driving adoption of Copilot and the M365 suite, teaching departments to use SharePoint, Teams, and Power BI effectively, and owning the technology relationship between IT and business segments. Phase 2 is solution building: once departments are fluent and trust is established, re‑engineering their processes with automations, apps, and AI‑assisted workflows. Adoption comes first; fancy workflows come later. This is the institution’s first true requirements-to-implementation role. A candidate must be able to both teach the tools and build on them, exercising the judgment to know when to construct a solution hands‑on and when to translate requirements into clear, actionable work for IT admin resources. Every solution aligns with the institution's security and data governance standards. This person is equal parts enablement coach, process analyst, and solution builder. Success is measured not by how much technology is deployed, but by how much friction is removed and how widely the solutions are adopted. Essential Functions & Primary Responsibilities Drive Microsoft 365 & Copilot Adoption Lead adoption of Microsoft 365 Copilot across departments — running enablement sessions, building practical use cases, and helping staff fold AI into their daily work. Establish the habits and trust that make later automation possible. Build Tool Fluency Across Departments Teach departments to use SharePoint, Teams, OneDrive, Copilot, and Power BI effectively — file and collaboration hygiene, dashboards people read, and self‑service reporting. Meet people where they are and raise the baseline. Own the AI Relationship (as the platform matures) Become the internal owner and driver for internal AI initiatives — managing the vendor partnership, content/knowledge governance, and alignment between AI capabilities and business needs. Change Management & Champions Cultivate department‑level champions, deliver training, create documentation, and overcome resistance to new ways of working. Process Discovery & Analysis Embed within departments to observe and document current‑state workflows, interview stakeholders to extract requirements, and identify high‑value candidates for automation or AI augmentation. Map processes, quantify the cost of inefficiency (hours, error rates, rework), and prioritize by ROI and feasibility. Solution Design, Build & Handoff Design solutions and make the call on execution: build directly using Power Automate, Power Apps, Copilot Studio (agents), Dataverse, and Microsoft 365 Copilot. For work requiring elevated access or infrastructure‑level changes, produce clear, complete specifications and hand off to IT admin resources. Design and build for long term sustainability and maintainability, not just for the demo. Security & Data Governance Alignment Ensure every solution and adoption effort adheres to least privilege access, data‑handling, and the institution's governance standards. Apply Microsoft Purview sensitivity labels and DLP appropriately, account for Copilot oversharing risk, and partner with security and compliance on review and sign‑off before anything touches member data or production. Continuous Improvement & Tool Evaluation Monitor solutions and adoption post‑deployment, iterate based on feedback, and evaluate emerging AI and automation tools within the supported stack for fit, security posture, and value. Other Must be flexible and able to work unusual and variable hours/schedules, without supervision, including but not limited to holidays, evenings or weekends. Enforces compliance with all federal and state laws and regulations, including the Bank Secrecy Act (BSA), Patriot Act, and Office of Foreign Asset Controls (OFAC) requirements, and should request legal interpretation as necessary to identify compliance concerns. Adhere to applicable federal and state laws, regulations, and internal compliance with standard polices relevant to their roles and responsibilities. Perform other duties as assigned. Requirements Education & Qualifications Bachelor’s degree in information technology or related field. 5+ years in a technology role spanning both sides of this job: hands‑on delivery of automation/low‑code solutions, and user‑facing enablement, training, or adoption work. Demonstrated ability to drive tool adoption — running training, building enablement materials, and getting non‑technical staff to change how they work. Deep proficiency across the Microsoft 365 suite — Teams, SharePoint Online, Outlook, Power BI, and Microsoft 365 Copilot — sufficient to teach it, not just use it. Proven hands‑on build experience with the Power Platform (Power Automate, Power Apps, Copilot Studio. Demonstrated ability to extract and document business requirements and translate them into working technical solutions — including producing implementation‑ready specifications for handoff to admin resources when appropriate. Working knowledge of data governance and security fundamentals — least‑privilege access, sensitivity labeling, DLP, and the risks of AI oversharing (Microsoft Purview experience preferred). Strong process‑analysis skills: process mapping, current‑/future‑state documentation, and ROI quantification. Excellent communication skills with the ability to translate fluently between business stakeholders and technical teams. Self‑directed and able to manage multiple cross‑departmental initiatives simultaneously. Preferred Qualifications Experience in financial services, banking, or a credit union, with awareness of GLBA and applicable regulatory requirements for member/customer data. Familiarity with SharePoint information architecture and governance. Experience with conversational AI / RAG knowledge platforms. Familiarity with Power BI for reporting and lightweight data modeling. Experience with Jira or a comparable work‑management platform. Microsoft certifications such as PL-100, PL-200, PL-400, PL-600, or MS-102. Exposure to formal change‑management or business-analysis methodology. Skills and Abilities Represents FPCU with professionalism and purpose, communicating with members through respectful and solution‑focused verbal and written communications that support a member‑focused experience. Engages in effective interpersonal communication, diplomacy, and collaboration skills to develop productive relationships, encourage cooperation, and support positive member and employee experiences. Maintains compliance with all applicable policies, demonstrating integrity, respect, and accountability while handling sensitive information and complying with FPCU policies, regulatory expectations, and confidentiality requirements. Ability to apply logistical reasoning, analytical skills, and professional judgment to define and solve problems with effective and compliant solutions. Adaptable, resilient, and comfortable navigating change in a fast‑moving environment Embraces innovation and continuously seeks better ways to serve members and support teams Core Competencies Builder's instinct — bias toward shipping working solutions. Teacher's patience — can meet non‑technical staff where they are and make tools click. Business acumen — understands the work behind the workflow and where the real cost lives. Influence without authority — drives adoption across departments they don't manage. Security‑first mindset — treats governance as integral to the design of the solution. Pragmatism — chooses the simplest tool that solves the problem and survives in production. Physical Demands & Work Environment HQ-based role with occasional travel to branch locations to observe processes and support adoption. Standard business hours with occasional flexibility required for deployment and training windows. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Sedentary work; sitting most of the time. May occasionally exert up to 50+ pounds of force. The noise level in the work environment is professional and typically moderate. Additional Information This job description is not a complete statement of duties and responsibilities. Responsibilities may evolve based on opportunities and development for business growth. At Financial Plus Credit Union, everything we do is a commitment to representing, appreciating, and empowering every member and employee—every day, every time. If you are a high performer who is ready to grow, contribute, and be part of something bigger, we invite you to level up your career with us #J-18808-Ljbffr Myfpcu