Patient Experience Coordinator

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Training & development
• Wellness resources
• Employee discounts

Company Overview

At Relive Health , we believe healthcare should be proactivenot reactive. We help our patients look, feel, and perform at their best through personalized wellness programs, hormone optimization, medical weight loss, IV therapy, aesthetics, regenerative medicine, and preventative healthcare.

Our mission is to provide an exceptional patient experience while delivering life-changing health and wellness solutions. Every patient interaction is an opportunity to educate, inspire, and improve lives.

If you're passionate about wellness, enjoy helping people, and thrive in a fast-paced, sales-driven environment, we'd love to meet you.

Position Summary

The Front of House Sales Associate is the face of Relive Health Wellington. This role is responsible for creating an exceptional patient experience while driving clinic growth through outstanding customer service, relationship building, and sales.

This position combines front desk operations, patient concierge services, membership sales, appointment coordination, lead conversion, and administrative support. The ideal candidate is energetic, organized, goal-oriented, and passionate about helping patients improve their health and confidence.

Patient Experience

• Welcome every patient with warmth, professionalism, and enthusiasm.
• Deliver a luxury, concierge-style patient experience from check-in through checkout.
• Answer phones, emails, text messages, and patient inquiries promptly.
• Schedule appointments while maximizing provider schedules and treatment room utilization.
• Assist patients with questions regarding treatments, memberships, pricing, and wellness programs.
• Maintain an organized, clean, and welcoming reception area.

Sales & Patient Engagement

• Build relationships with prospective and existing patients.
• Educate patients on all Relive Health services, memberships, and treatment options.
• Convert phone inquiries, website leads, consultations, and walk-ins into booked appointments.
• Follow up with leads, no-shows, inactive patients, and treatment recommendations.
• Recommend memberships, treatment packages, retail products, and wellness programs based on provider recommendations.
• Help patients understand financing and payment options when appropriate.
• Meet and exceed individual and clinic sales goals.
• Track lead conversions, appointment bookings, and patient retention.

Front Office Operations

• Process payments accurately and maintain patient accounts.
• Verify patient information and update electronic medical records.
• Coordinate provider schedules and communicate scheduling changes.
• Utilize CRM and scheduling software accurately.
• Assist with daily opening and closing procedures.
• Maintain office supplies and front office inventory.
• Support marketing initiatives, events, promotions, and community outreach.

Team Support

• Collaborate closely with providers, nurses, aestheticians, and management.
• Maintain HIPAA compliance and patient confidentiality.
• Participate in staff meetings and ongoing training.
• Maintain extensive knowledge of all treatments, services, products, promotions, and wellness programs.
• Support clinic operations by performing additional duties as assigned.

Required

• High school diploma or GED.
• Minimum of 2 years of experience in customer service, hospitality, retail sales, or a patient-facing role.
• Strong communication and relationship-building skills.
• Excellent organizational and multitasking abilities.
• Comfortable working in a fast-paced environment.
• Proficient with computers and scheduling software.
• Professional appearance and positive attitude.

Preferred

• Medical spa, aesthetics, wellness, concierge medicine, chiropractic, dental, or functional medicine experience.
• Experience with membership sales.
• Experience meeting or exceeding sales goals.
• Knowledge of IV therapy, hormone optimization, peptides, medical weight loss, injectables, aesthetics, and wellness services.
• Experience using CRM systems and electronic medical records.

We're looking for someone who:

• Loves helping people.
• Is confident discussing health and wellness solutions.
• Is motivated by goals and performance.
• Enjoys sales without being pushy.
• Pays attention to detail.
• Can multitask under pressure.
• Is dependable and self-motivated.
• Brings positive energy to the team every day.

Compensation & Benefits

• Competitive hourly pay
• Performance-based bonus opportunities
• Employee discounts on services and products
• Ongoing training and professional development
• Growth opportunities within Relive Health