Spa Massage Therapist

Job Description

Job Description

Join the Wellness Team at MacArthur Place Hotel & Spa

At MacArthur Place Hotel & Spa, hospitality is more than service. It is about creating meaningful moments for our guests and each other. We are seeking talented Massage Therapists who are passionate about wellness, guest service, and creating exceptional spa experiences.

As a Massage Therapist, you will deliver personalized treatments that enhance our guests' wellness journey while providing the warmth, care, and luxury that define the MacArthur Place experience.

What You'll Do

Deliver Exceptional Wellness Experiences

• Provide massage and body treatment services offered by the spa, which may include modalities such as Swedish, Deep Tissue, Hot Stone, Prenatal, Aromatherapy, and other services consistent with the therapist's training, certifications, and licensure.
• Conduct guest consultations to assess needs, preferences, wellness goals, and contraindications.
• Customize treatments to provide safe, effective, and personalized care.
• Educate guests on treatment benefits, post-service care, and wellness recommendations.
• Recommend spa services and retail products that enhance the guest experience.
• Execute all pre- and post-treatment responsibilities, including treatment room setup and reset, review of guest intake information, service documentation, sanitation procedures, and inventory replenishment.

Create Memorable Guest Experiences

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Create a relaxing, luxurious environment that promotes comfort and well-being.
• Anticipate guest needs and respond to requests and concerns with care and professionalism.
• Uphold the highest standards of guest privacy, comfort, and service excellence.
• Address guest concerns with professionalism and care, promptly elevating service issues to spa leadership to support timely resolution and guest satisfaction.

Support Spa Excellence

• Prepare and maintain treatment rooms before, during, and after services, ensuring they remain clean, organized, properly stocked, sanitized, and guest-ready at all times.
• Comply with all federal, state, local, and hotel sanitation, hygiene, safety, and infection-control procedures. Promptly report unsafe conditions, equipment concerns, accidents, injuries, or potential hazards to spa leadership or management.
• Assist with inventory management and communicate supply needs.
• Support spa promotions, wellness events, and resort initiatives as needed.

Contribute to a Strong Team Culture

At MacArthur Place, exceptional guest experiences begin with exceptional teamwork. We treat one another with respect, professionalism, kindness, and care, and we value team members who support one another, communicate openly, and contribute to a positive, collaborative environment.

• Collaborate with spa and resort team members to create seamless guest experiences.
• Participate in training, continuing education, and professional development opportunities.
• Maintain required training, certifications, licenses, and professional standards.
• Uphold MacArthur Place's luxury service standards, uniform and grooming expectations, and company policies.
• Follow all company, hotel, and departmental policies and procedures, including safety standards, attendance and timekeeping requirements, meal and rest break compliance, and expectations for professionalism, conduct, and guest service excellence.
• Perform other duties and responsibilities as assigned to support spa operations, resort initiatives, and guest satisfaction.

What We're Looking For

• Completion of a recognized massage therapy program or a valid massage therapy certification or licensure, as required by applicable state and local regulations.
• At least one year of massage therapy experience preferred, ideally in a spa, resort, hotel, or luxury hospitality environment.
• Proficiency in multiple massage modalities and wellness techniques.
• Knowledge of anatomy, physiology, contraindications, and safe treatment practices.
• Strong communication, guest service, and interpersonal skills.
• Ability to create genuine connections with guests while providing personalized and attentive service.
• Professional, dependable, positive, and team-oriented mindset.
• Passion for wellness, hospitality, and creating exceptional guest experiences.

Work Environment & Physical Demands

At MacArthur Place, we value an inclusive workplace where team members are empowered to succeed. The requirements below represent the essential functions of this role, and reasonable accommodations may be provided to support qualified individuals in performing them.

• Luxury spa environment with exposure to massage oils, lotions, essential oils, steam, and wellness products.
• Ability to stand, walk, bend, reach, and perform massage treatments throughout a shift.
• Ability to perform repetitive massage techniques and maintain the physical stamina required to provide multiple services throughout a shift.
• Ability to lift and carry up to 25 pounds.
• Availability to work flexible schedules, including evenings, weekends, holidays, and varying shifts based on business needs and operational requirements.

Why Join MacArthur Place?

At MacArthur Place, we believe caring for our team is just as important as caring for our guests. When you join our team, you become part of a luxury resort known for exceptional hospitality, meaningful guest experiences, and a culture built on respect, collaboration, and growth.

Team Member Benefits Include:

• Employee discounts on hotel stays, dining, and spa services.
• Opportunities for growth and development within our hospitality collection.
• A supportive and collaborative workplace culture.
• The opportunity to work alongside passionate hospitality and wellness professionals.
• A beautiful resort setting focused on wellness, community, and exceptional service.

About MacArthur Place

Originally a historic estate, MacArthur Place has evolved into Sonoma’s premier luxury resort, featuring thoughtfully designed accommodations, farm-to-table dining, curated wine experiences, a tranquil spa, an outdoor heated pool, and a state-of-the-art fitness center. Our team is dedicated to delivering exceptional guest experiences while fostering a culture of respect, excellence, and belonging.

Equal Employment Opportunity

MacArthur Place is committed to providing equal employment opportunities and fostering an inclusive workplace where all team members feel valued, respected, and supported.

Apply Today

Ready to bring your passion for wellness and hospitality to Sonoma's premier luxury resort? Apply now and help create unforgettable spa experiences at MacArthur Place Hotel & Spa.