Senior Manager, Learning and Engagement - Arlington HQ

Role: Senior Manager, Learning and Engagement

Reports to: Director of Learning and Engagement

Program: 9008-Learning

Department: Learning and Engagement

Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018

Setting: Not 100% Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Exempt/Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary :

The Learning and Employee Engagement Departments are managed by a central leadership team that is responsible for overseeing all functions of both departments. The Learning Department is responsible for all centralized staff learning and training including New Employee Orientation, People Leader Orientation, People Leader Academy and People Concern University. The Learning Department also coordinates all mandatory and compliance-related training. The Employee Engagement Department is responsible for three primary goals including employee experience, employee connection, and internal communications. This includes activities such as the coordination of agency-wide special events, agency-wide communications, and review of internal processes.

Under the supervision of the Director of Learning and Engagement, the Senior Manager, Learning and Engagement will lead the implementation of all activities of departments including ongoing and new opportunities and supervise the Learning Coordinator and the Employee Engagement Coordinator. The Manager, Learning and Engagement will have the opportunity to give strategic input into the future direction of the department, both initially and on an ongoing basis.

Essential Duties and Responsibilities:

Overarching Duties -

• Oversees the day-to-day activities of the Learning Department and the Employee Engagement Department in coordination with the Director of Learning and Engagement.
• Applies a diversity, equity, and inclusion lens to all department activities.
• Oversees logistics for department activities and in-person events including venue procurement, transportation of supplies and equipment, set up/break down of venues.
• Leads initiatives to increase understanding and commitment to the Expected Behaviors of all staff and People Leaders.
• Oversees the Learning Coordinator and the Employee Engagement Coordinator.
• Other duties as assigned and needed.

Learning Department Duties -

• In coordination with the Director of Learning and Engagement, oversees and implements Learning functions such as content review, creation, and revision, evaluation, facilitator recruitment and support, and attendee management.
• Fosters a culture of learning by championing Learning Department initiatives and collaborating across-agency in order to improve the onboarding process, agency culture, professional development and learning opportunities across departments and disciplines.

Employee Engagement Duties -

• In coordination with the Director of Learning and Engagement, oversees and implements progress in the Employee Engagement pillars: systems maintenance and improvement, internal communication, and connection.
• Leads annual engagement surveying, analysis, reporting, and work plan implementation.
• Oversees all-staff engagement and integration events, including but are not limited to: monthly Town Hall by Call, People Co Con, Day in the Park, Contests
• Fosters a culture of collaboration and access.
• Oversees all internal communications in coordination with Director of Learning and Engagement, through Employee Engagement Coordinator, including copy writing, editing, branding, formatting, strategy.
• Leads online platform utilization of SharePoint, Engage, Mailchimp, Snappy, and WorkTango.
• Champions the professionalization of agency communications and materials.

Qualifications:

• Bachelor's degree, or an equivalent combination of education and experience required
• Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record
• Strong commitment to diversity, equity, and inclusion and the ability to identify ways to incorporate it in employee engagement activities
• Self-motivated and able to successfully work in a fast-paced environment
• Strong interpersonal skills with an ability to work effectively with a wide range of people, teams and vendors
• Ability to think critically about problems and be creative in finding solutions
• Strong communication skills, including written and oral
• Advanced organizational skills with the ability to handle multiple assignments
• Detail oriented with excellent time management and communication skills
• Strong computer skills, including Microsoft Office proficiency
• Demonstrates an ability to use new technology to enhance the employee learning experience
• Ability to operate media equipment such as projectors and personal computers

Preferred Qualifications:

• Client-serving experience
• Bilingual Spanish speaker

Work Environment:

• Primarily indoor office environment
• Regularly required to sit, stand, bend; occasionally lift or carry up to 15 lbs.
• May necessitate working in busy and loud environments
• May be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.

EXPECTED BEHAVIORS OF ALL STAFF

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.


With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.


The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.


Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates