Manager-CMM Sales

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

The Manager - CMM Sales is responsible for leading and managing a team of sales professionals to achieve sales targets and drive revenue growth. They develop and implement sales strategies, monitor sales performance, and provide guidance and support to the sales team. The Manager - Sales also builds and maintains relationships with key clients, identifies new business opportunities, and works closely with other departments to ensure effective coordination and collaboration. They analyze market trends, competitor activities, and customer feedback to identify areas for improvement and develop strategies to enhance the sales process. Overall, the Manager - Sales plays a critical role in driving the success of the sales department and achieving organizational sales objectives.

Responsibilities:

• Achieve and exceed all Region revenue, profit, and expense objectives by expanding key strategies and maintaining a high level of performance with current customers as well as identifying and developing new opportunities with a focus on the company’s sales objectives through the management of a team of sales representatives.
• Carries out management responsibilities, including, but not limited to interviewing, hiring, training; appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems in accordance with the organization’s policies and procedures, as well as applicable laws.
• Develops annual business plan in conjunction with Vice President-Sales, which details sales activities for the sales region and sales representatives to focus on meeting or exceeding sales quota.
• Uses consultative selling approach, and demonstrates extensive knowledge of each account’s needs and industry, market conductions, pricing, and competitive activity.
• Maintains accurate records of all forecasting, sales, and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within assigned territories.
• Submits all required reports to upper management and corporate in a timely manner.
• Attract new sales representatives through successful recruiting strategies.
• Actively involved in the development of new sales representatives' sales orientation and sales training programs.
• Participates and contributes to professional development and increased knowledge of products and services to sales representatives.
• Develop and maintain multi-level relationships within accounts, inclusive of establishing high-level contacts, and identifying and influencing decision-makers.
• Maintains contact with all clients in the market area to ensure the highest level of customer satisfaction.
• Creates and conducts effective proposal presentations and RFP responses.
• Assists with the implementation of new products and services for existing and new clients.
• Proactively establishes and maintains effective working team relationships with direct team members, as well as support departments.
• Monitors and evaluates changes and developments within accounts, the marketplace, the competition, and the industry.
• Performs other related duties and participates in special projects as assigned

Qualifications

• Bachelor's degree in related field (Preferred).
• 5 years of experience as a Sales Representative, Sales Supervisor, Sales Manager, or other relevant areas of work focused on sales and sales management activities. Requires a very good understanding of sales and sales management principles, which is typically seen with 4-6 years of sales management experience.

Skills & Certifications:

• Must have excellent written and verbal communication skills as the person in this role will be responsible for or will assist in proposal development, presentations to internal and external customers, and the development of his/her sales representatives.
• Demonstrates successful selling abilities, including cold calling, as well as strong product and service knowledge as it relates to the printing industry.
• Good analytical ability in order to conduct comprehensive customer needs analyses, develop recommendations, overcome objections, and create solutions.
• Requires ingenuity, resourcefulness, and creativity.
• Prioritizes and plans work activities; uses time efficiently; sets goals and objectives; sets realistic action plans.
• Takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Must have the ability to lead, and to create an atmosphere where others can perform at an optimal level.
• Knowledge of all company policies, procedures, and principles of business ethics and ensures that they are communicated and implemented within the team.
• Requires working knowledge of Microsoft Office & Google platforms, as well as Salesforce.
• Additional job requirements may be listed on the staffing requisition.

Additional Information

This role is salary plus incentive program eligible and the current RRD salary range is $50,000 to $150,000 per year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.