Director of Operations

Director of Operations I High-Volume Tax Settlement Organization | Orange County, California Location: Irvine, California Compensation: $140,000–$175,000 annually (DOE) Bonus Eligible: Yes Employment Type: Full-time About this Opportunity We are seeking a highly capable Director of Operations to lead and strengthen the day-to-day operations of a growing, high-volume tax settlement organization. This is a key leadership role for an operations professional who can create structure, improve workflows, develop scalable standard operating procedures, and drive consistent execution across teams. The ideal candidate is a hands-on leader who thrives in a fast-paced, client-service-driven environment and knows how to turn operational complexity into clear processes, measurable performance, and strong team accountability. What You'll Do Lead daily operations across departments to ensure client matters move efficiently, accurately, and on schedule. Assess current workflows and implement improvements that increase productivity, quality, accountability, and turnaround time. Develop, document, and roll out standard operating procedures for key operational functions. Establish clear performance metrics, reporting routines, operational goals, and department priorities in partnership with leadership. Manage and support teams in a high-volume tax settlement environment, ensuring workloads are balanced and expectations are clear. Use operational data, reports, and key performance indicators to identify trends, bottlenecks, risks, and opportunities for improvement. Improve cross-functional communication, handoffs, escalation paths, and client-service outcomes. Support hiring, onboarding, training, coaching, and performance-management efforts in coordination with leadership and human resources. Ensure operating practices support compliance, documentation quality, confidentiality, and professional service standards. Lead change-management initiatives related to process improvement, technology adoption, staffing, and business growth. What We're Looking For Proven operations leadership experience, ideally in tax resolution, tax settlement, financial services, legal services, professional services, call center operations, or another high-volume client-service environment. Demonstrated success improving workflows, building scalable processes, developing SOPs, and managing operational performance. Experience leading teams, managing department leads or managers, and creating accountability across functions. Strong analytical skills with the ability to review data, identify operational gaps, and implement practical solutions. Excellent communication, leadership, organizational, and problem-solving skills. Ability to succeed in a fast-paced environment with competing priorities and time-sensitive client matters. High level of professionalism, discretion, and judgment when handling confidential client and company information. Experience with CRM systems, case management platforms, reporting dashboards, or workflow management tools preferred. Bachelor’s degree in business administration, operations management, finance, accounting, or a related field preferred; equivalent experience will be considered. Who Will Succeed in this Role You will be successful in this role if you enjoy creating order, improving execution, and building systems that help teams perform at a higher level. This position is well suited for an operations leader who is both strategic and hands-on, comfortable working closely with leadership while also staying connected to daily workflow, team performance, and client-service outcomes. Benefits Competitive base salary based on experience Medical, dental, and vision insurance Paid time off and paid holidays 401(k) retirement plan Opportunity to help shape operations, workflows, and scalable processes for a growing organization Equal Opportunity Employer We are an equal opportunity employer and consider qualified applicants without regard to protected characteristics in accordance with applicable federal, state, and local laws. #J-18808-Ljbffr