Director OF Business Operations

Job Description The AVP, Technology Business Operations & Strategy, is a pivotal executive role within the Workforce Benefits division at Pacific Life. This position guides the division’s technology ecosystem with the rigor expected of a Fortune‑class organization and the agility of a growth‑focused team. Success in this role demands a blend of expertise in quality assurance, operational excellence, business management, and strategic vendor partnerships. The leader champions initiatives that foster reliability, cohesion, and continuous improvement across interconnected platforms and teams, ensuring the division remains a high‑performing engine for sustainable growth. As an executive leader this individual holds accountability for divisional technology investments, workforce planning, and vendor strategy. Responsibilities include managing key contracts, multi‑year technology roadmaps, ensuring seamless alignment with the finance organization and broader enterprise technology partners, and overseeing the scalability of the operating model. This role requires strong business acumen, strategic foresight, collaboration across all levels of the business, and the ability to drive innovation while maintaining operational discipline. The incumbent must also manage divisional technology budgets and resources, negotiate contracts, and monitor metrics to sustain high performance. Location: On‑site in Newport Beach, CA or Charlotte, NC. Reporting to the Division’s CIO. Core Accountabilities Accountable for executive relationships, contractual agreements, delivery & quality assurance with strategic vendors; own execution assurance across internal and external platforms, teams, and vendors. Establish and own end‑to‑end quality and delivery governance. Manage divisional technology budgets, vendor resources, and internal headcount commitments. Drive metrics, transparency, and continuous improvement across the ecosystem. Reduce systemic risk, defects, rework, and escalations. Key Responsibilities Organizational Leadership – lead leaders to ensure quality assurance, financial discipline, efficiency measures, and delivery across the entire product operating model. Talent Management – build and mentor talent within the team and serve as executive leader for the CIO, maintaining talent management discipline across the organization. Delivery & Quality Assurance – own delivery operating model and execution excellence across all product and platform teams. Own the end‑to‑end quality program, including automation, test strategy, and release readiness. Ensure predictable delivery outcomes through disciplined governance. Strategic Planning & Execution – maintain technology strategic execution roadmaps and initiative planning. Lead key initiatives in partnership with enterprise platforms or infrastructure teams. Business Management – manage technology team’s budget planning, forecasting, and ongoing management in partnership with finance. Track value realization and manage contracts, statements of work, and invoices. Vendor Relationship Leadership – manage vendors across the division’s technology portfolio, leading contract decisions, executive engagements, escalation management, and delivery/quality oversight. Metrics, Reporting & Transparency – define and own ecosystem‑level metrics for quality, productivity, risk, and delivery health. Provide executive‑ready insights for informed decision‑making and early risk detection. Enterprise & Matrix Leadership – partner with finance, procurement, risk management, and enterprise technology strategy. Influence across business, products, platforms, and vendor organizations. Qualifications 12+ years of experience leading complex technology ecosystems, integrations, or platform assurance. Proven success leading teams at scale in highly regulated, complex matrixed organizations. Deep experience managing strategic SaaS vendors and large‑scale system integrations. Strong understanding of quality engineering and architectural governance. Exceptional executive presence and ability to lead horizontally across organizations. Salary Range $225,000 - $275,000 Benefits Medical, Dental, Vision, and Wellbeing Reimbursement Account usable for self or eligible dependents. Generous paid time off options: Paid Time Off, Holiday Schedules, Financial Planning Time Off. Paid parental leave and Adoption Assistance Program. Competitive 401(k) savings plan with company match and an additional contribution regardless of participation. EEO Statement Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company. #J-18808-Ljbffr