Hotel Front Desk Clerk

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Field customer complaints when necessary • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Work with the housekeeping staff to ensure rooms are ready for new guests Qualifications: • Has experience answering telephone calls and troubleshooting stressful situations • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • High school diploma, GED, or equivalent • Exhibits working knowledge of Microsoft Office and reservation management systems • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Compensation: $19.50 hourly • The INN at Gig Harbor