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Customer Engagement Manager

Virtual Vocations Inc

Focusing on customer success, the full-time remote Customer Engagement Manager will build and maintain relationships with SMB clients, provide proactive support and training, and drive product adoption to enhance retention and satisfaction. Key responsibilities Build and maintain strong relationships with clients to understand their needs and ensure satisfaction Execute a customer engagement program through intentional outreach and support tools Provide training and support on product usage, including demonstrations and assistance with client profiles Required qualifications Bachelor's degree or equivalent work experience preferred 2+ years of experience in sales, account management, or customer support for SaaS-based software Proficiency in Microsoft Office (Word, Excel, PowerPoint) Basic knowledge of the construction industry or ability to learn quickly Strong relationship-building skills with a customer-focused approach

Vacancy posted 3 days ago
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