Service Advisor

Job Description

Job Description

AMC Marine is seeking a professional, customer-focused Marine Service Advisor to serve as the face of our service department. This role is critical to delivering a five-star customer experience during our busy boating season.

This is not a receptionist role. This is a high-responsibility position that requires strong communication, organization, and the ability to confidently manage customer relationships from intake through delivery.

What You’ll Do

• Serve as the primary point of contact for all service customers
• Greet walk-in customers and manage incoming service calls
• Create and manage estimates / repair orders from intake to completion
• Communicate diagnoses and repair recommendations clearly and professionally
• Provide proactive status updates to customers
• Set realistic expectations and deliver on commitments
• Coordinate with technicians, parts, detailing, and transport teams
• Ensure smooth delivery and billing process

What We’re Looking For

• Strong professional presence and communication skills
• Ability to explain technical information in clear, simple terms
• Highly organized with strong follow-through
• Comfortable managing multiple open jobs simultaneously
• Calm under pressure and confident in handling difficult conversations
• Experience in marine, automotive, powersports, RV, or similar service environment preferred

Marine experience is helpful but not required for the right candidate with strong customer service and technical communication skills.

Compensation & Benefits

• $50,000 base salary
• $20,000+ targeted annual performance bonus
• Bonus tied to Customer Satisfaction Index (CSI)
• Bonus tied to Labor Gross Profit performance
• 401(k)
• Paid vacation time
• Employee discounts
• Growth opportunity within a structured, expanding organization

Why AMC Marine?

We are building a structured, process-driven service department focused on delivering predictable, professional customer experiences. We value organization, accountability, and long-term customer relationships.

If you take pride in delivering excellent service and want to be part of a growing marine dealership, we want to speak with you.