Warehouse Supervisor

Warehouse Supervisor

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

The primary role of the Warehouse Supervisor is the hiring, termination, direction and performance of associates. The Warehouse Supervisor also oversees functional areas of the warehouse such as receiving, shipping, returns, picking, packing, checking, stocking, order filling, returns and management of the cage/vault as well as overseeing the verification and record keeping of outgoing shipments of controlled substances to customers. The warehouse may have different degrees of radio-frequency (RF) devices to be used for these tasks. The warehouse supervisor is also responsible to ensure that all safety guidelines are followed.

Responsibilities include:

• Directing the workflow, motivating, training and monitoring the performance of warehouse associates.
• Monitoring work processes and making suggestions for modifications to increase and improve productivity, efficiency and accuracy for improving costs; implementing changes as directed or needed.
• Supporting compliance with all appropriate policies, procedures, safety rules and DEA regulations.
• Coaching employees to support their development in the role.

Depending on the assigned area, responsible for:

• Supervising the receipt of merchandise, ensuring that only products intended for the Distribution Center are accepted by the receiving clerks; ensuring that daily logs are maintained with accurate information relative to products received.
• Overseeing the department staff in counting, weighing and identifying items being shipped; checking materials against invoices, bills of lading, customer orders and similar documents.
• Overseeing the department staff in filling orders, double-checking and shipping controlled substances with the assistance of cage/vault clerks or order fillers.
• Maintaining all records of the delivery process such as time, date, quantity, source and destination of materials shipped.
• Overseeing the manifests of routes and departures to ensure customers receive their merchandise in a timely manner.
• Interacting with customers in resolving delivery, or order filling issues.
• Ensuring the maintenance of records documenting order-filling process such as quantity, size, strength and NDC numbers.
• Overseeing the quality of the packing, protecting breakable items to ensure merchandise received by customers arrives in a satisfactory manner.
• Ensuring the maintenance of highly detailed records documenting incoming and outgoing controlled substances into the cage/vault area.
• Responsible for associates in their area of responsibility; tracking attendance, monitoring performance and managing overtime.
• Performing related duties as assigned.

Education: Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education.

Work Experience: Normally requires a minimum of two (2) years directly related and progressively responsible experience.

Skills and Knowledge:

• Ability to communicate effectively as a leader, both orally and in writing.
• Good decision-making skills.
• Must possess basic mathematical skills.
• Good analytical skills.
• Good leadership/coaching skills.
• Good interpersonal skills.
• Working knowledge of warehouse operations
• Strong organizational skills; attention to detail.
• Knowledge of computers to operate effectively with Outlook, PowerPoint, Word and Excel.
• Ability to establish and maintain positive working relationships with distribution center associates; foster teamwork.
• May require proficiency to operate a reach truck.
• Must be willing to work extended hours, take part in weekend on-call rotation, as needed, to meet productivity goals and provide emergency service to customers.
• Must be willing to participate in physical inventory if scheduled.