Customer Service Representative

Job Description

Job Description

BCForward is currently looking for Customer Service Representative in Phoenix, AZ 85007

 

Position Title: Customer Service Representative

Duration: 12+ Months

Location: Phoenix, AZ 85007

Shift: M – F 8AM -5PM
Payrate: $18.79/hr

 

Job Description:

• This position is responsible for reviewing applications for various public assistance programs and determining the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; verifying that any application forms have been filled out correctly and checking the information on the forms for accuracy.
• This may require specialists to follow up with applicants a number of times.
• The position communicates effectively with applicants and recipients of public assistance programs to address customer concerns and determine appropriate resolutions; advising applicants on what assistance programs may benefit them and then helping them receive that benefit.
• Explain rules and policies to claimants, representatives, employers, doctors, state and federal agencies and solicit information to make qualification determinations. Travel may be required to various locations for off-site meetings, training, or conferences.

 

Required Skills

• 2+ Years of Customer Service experience
• Ability to work onsite and have reliable transportation

 

Education

• High School Diploma

 

Preferred Skills

• Experience Performing Eligibility Reviews
• Previous Insurance Adjudicator Experience

 

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.