Front Desk Representative Gastroenterology

Location: 1432 S. Dobson Rd. Suite 402, Mesa AZ 85202. Schedule: 8am-5pm, 1 hour lunch. Position Summary This position conducts registration, point of service collections and obtains authorizations and forms needed to maximize reimbursement. Document all facets of the registration process and meet accuracy goals as determined by management. Collect payments and meet regular collection targets as determined by management. Demonstrates the ability to collect payments, to resolve customer issues and provide excellent customer service. Perform financial counseling when appropriate. Core Functions Performs pre-registration/registration processes, verifies eligibility and obtains authorizations, submits notifications and verifies authorizations for services. Verifies patient demographics and accurately input this information into the A/D/T system, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s). Obtains federally/state required information and all consents and documentation required by the patient’s insurance plan(s). Must consistently meet monthly individual accuracy goal as determined by management. Verifies and understands insurance benefits. Collects patient responsibility based on estimates at the time of service or during pre-registration. As assigned, collection attempts may be made at the bedside. Must consistently meet monthly individual collection target as determined by management. Provides financial counseling to patients and their families. Explains company financial policies and provides information on available resources. Assists patients with applying for Medicaid and completing all financial assistance programs (basic financial assistance, enhanced financial assistance, prompt pay discount, loan program). Acts as a liaison between the patient, billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals, resolve outstanding issues and/or patient concerns, and maximize service excellence. Communicates with physicians, clinical and hospital staff, nursing, and Health Information Management Services to resolve outstanding issues and/or patient concerns. Works to meet the patient’s needs in financial services. Consistently meets monthly individual productivity goal as determined by management. Completes daily assignments/work lists, keeps electronic productivity log up to date and inputs information accurately. Identifies opportunities to improve processes and practices good teamwork. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, precepting new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Financial Services team. Works independently under regular supervision and follows structured work routines. Works in a fast-paced, multitasking environment with high volume and immediate needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. Requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors. Minimum Qualifications High school diploma, GED, or equivalent working knowledge. Knowledge of patient financial services, insurance industry experience normally acquired over one or more years of work experience. Ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Proficiency in common office software, word processing, spreadsheet, and database software. Employees working at Banner Behavioral Health sites must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain it for the duration of employment. An Arizona Criminal History Affidavit must be signed upon hire. Strong Preferred Qualifications Work experience with the Company’s systems and processes. Previous cash collections experience. Additional related education and/or experience. EEO Statement EEO/Disabled/Veterans. Banner Health supports a drug-free work environment. #J-18808-Ljbffr Banner Medical Group