Shop Foreman, Repair Focus

Are you looking to further develop your profession into a career? Are you driven by opportunity? Nextran Truck Centers is hiring! As a Floor Foreman that has a Repair Focus, you are a valued member of our team leading, mentoring, and managing service shop personnel to ensure that an exceptional level of customer service is achieved by completing all jobs within the time frame promised as efficiently as possible. This person will regularly assist management with the development of technicians through On-The-Job Training, coaching, and discipline. Maintains constant and accurate communication with Service Writers and the Lead Uptime Technician. Assists the Lead Uptime Technician whenever necessary to ensure the highest level of customer satisfaction. Minimizes customer wait time on new truck arrivals. Works closely with the quality control process of all repairs to minimize Reworks, Comebacks, and any customer dissatisfaction with Nextran products and/or services. Challenges technicians with assigned work. Directly supervises technician Trainees. Provides technical support to technicians and management. Tracks Technician performance, and coaches them Schedules training time for Technician skill development, and certifications. Ensure tool room is organized, and the checkout procedure is being followed. Directly responsible for enforcing each bay’s cleanliness and organization. Directly responsible for safety of the shop floor. Follows Customer Contact and Communication Policy. Follows all Nextran policies and procedures, including “Nextran’s Pledge to Customers.” Other duties may be assigned at any time based on departmental needs. Skills and Qualifications: Minimum 5 years’ experience in heavy duty truck industry managing/ supervising technicians of Class 6, 7 and/or 8 trucks. Have or quickly obtain Master Tech Certification for the OEM’s Nextran services. Ability to drive and climb into heavy-duty trucks; ability to squat, bend over, and lift components while performing truck repair Strong interpersonal and verbal skills in order to communicate with customers, technicians, shop foreman, service writer, and vendors in a professional manner. Computer proficiency Experience with Asist and/or Karmak software is a plus Valid CDL license (preferred) Our Employees Benefit from: Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth Customer Focus - Building strong customer relationships and delivering customer-centric solutions Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Decision Quality - Making good and timely decisions that keep the organization moving forward We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer #J-18808-Ljbffr NEXTRAN CORPORATION