Customer Service and Billing Assistant

Customer Service and Billing Assistant

About the Position

Community for New Direction is seeking a friendly, organized, and dependable Customer Service and Billing Assistant to be an important part of our Treatment Services team. This position is often the first point of contact for clients, families, visitors, and community partners. The Customer Service and Billing Assistant creates a welcoming, professional, and supportive experience from the moment someone walks through our doors. In addition to providing excellent front-desk customer service, this position supports essential billing activities. The ideal candidate takes pride in creating a positive first impression and can confidently balance customer service with detailed administrative responsibilities. This is a great opportunity for someone who is organized, compassionate, professional, and comfortable working in a busy environment where priorities can change throughout the day.

What You'll Do

Create a Welcoming Client Experience

• Welcome clients, visitors, and staff with warmth, professionalism, and respect.
• Check clients in for appointments and notify providers through MS Teams.
• Maintain a clean, organized, comfortable, and welcoming lobby and front-desk area.
• Answer incoming calls and direct callers to the appropriate staff.
• Give clients appointment reminders and encourage them to keep their appointments.
• Schedule assessments and appointments.
• Collect documentation and maintain accurate trackers.
• Scan documents into CareLogic and route original documents to the billing department.

Support Billing and Administrative Operations

• Assist with payer correspondence, disputes, appeals, and other collection-related projects.
• Complete admission and discharge forms and upload them to the appropriate portal.
• Fulfill insurance company records requests and document them in client charts.
• Verify client insurance eligibility using Medicaid and Etactics portals.
• Enter Brief Addiction Monitoring (BAMS) and Outcome Questionnaires (OQ) into the billing system.

Help Keep CND Running Smoothly

• Open the facility at the beginning of the day, including turning off the alarm, unlocking doors, preparing the lobby, and preparing coffee.
• Close the lobby at the end of the day, ensuring the building is empty, setting the alarm, and securing the facility.
• Help maintain consistent front-desk coverage and a professional environment.

• Complete additional responsibilities and projects assigned by the supervisor or CEO.

What We're Looking For

Preferred Qualifications

• High school diploma or equivalent.
• Some college or technical school coursework preferred.
• At least six months of job-related experience, preferably in a medical clinic, behavioral health center, or other healthcare related customer-service setting.

Skills and Strengths

• Excellent verbal and written communication skills
• Strong organizational skills, problem-solving skills, and attention to detail
• Ability to multitask and remain composed in a busy or fast-paced environment
• Patient, friendly, and professional interpersonal style
• Customer-service mindset that creates a positive experience for clients, visitors, and staff
• Proficiency with Microsoft Office 365, particularly Outlook, Word, and Teams
• Familiarity with HIPAA and the importance of protecting confidential client information.
• Ability to use verbal de-escalation techniques.
• Experience with electronic health records and medical billing applications.

Additional Requirements

• Must possess a valid Ohio driver's license.
• Must successfully complete a criminal background check.
• Must successfully complete a pre-employment drug screen.

Why This Role Matters

The Customer Service and Billing Assistant plays a key role in creating a positive experience for anyone who interacts with Community for New Direction. By providing welcoming customer service, keeping information organized and accurate, and supporting the clinical and billing teams behind the scenes, this position helps CND deliver high-quality services to the individuals and families we serve.

Community for New Direction is an Equal Opportunity Employer and values diversity at all levels of the organization. We encourage candidates from all backgrounds and experiences to apply.