IT Help Desk

Base pay range $14.00/hr - $20.00/hr Job Summary Our client is seeking an IT Help Desk to join their team! This position is located in Louisville, Kentucky. Duties Analyze and resolve hardware, software, and operational issues within defined service level agreements (SLAs) Maintain a working knowledge of company operational procedures to provide effective support Accurately document all incidents in the Incident Management System using clear and concise language Perform efficiently in a fast-paced environment, consistently meeting or exceeding individual and team service targets Achieve or surpass expectations in quality, service, and productivity metrics Escalate issues appropriately, following established escalation procedures when necessary Deliver outstanding customer service, ensuring every interaction is handled with professionalism, respect, and positive energy Partner with fellow Service Desk analysts to troubleshoot and resolve complex issues Participate in individual and group training initiatives to maintain and enhance technical knowledge and service excellence Desired Skills/Experience Ability to work a flexible schedule, including days, nights, weekends, and holidays, to meet support and staffing requirements Basic IT understanding, such as hardware/software fundamentals or personal experience such as: building a computer, troubleshooting devices Tier 1 helpdesk or technical support experience preferred Hardware/software troubleshooting skills Familiarity with registers, cash drawers, packing screens, Dell office computers, or similar equipment Experience with proprietary software is a plus, training will be provided Proficiency with Microsoft Office Suites Strong customer service background with the ability to remain calm and professional when assisting frustrated or stressed managers Restaurant experience preferred, especially cashier or in-store roles such as cook or line staff Prior industry exposure in telecom or healthcare helpdesk is a plus Candidates with IT coursework, certifications, or internship experience are strongly considered; full corporate experience is not required Spanish fluency preferred, as many managers are Spanish-speaking and the team has limited bilingual support Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $14.00 and $20.00 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. Seniority level Associate Employment type Contract Job function Consulting, Information Technology, and Other Industries IT Services and IT Consulting #J-18808-Ljbffr