Patient Care Coordinator

Primary City/State:

Glendale Arizona

Department Name:

Neurosurgery-T-Bird

Work Shift:

Day

Job Category:

Administrative Services

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As a Patient Care Coordinator This position is responsible for providing personalized coordination clarification and communication of all administrative aspects of care including patient needs assessments insurance and authorization verification registration maintaining and handling of documentation and scheduling of appointments. This position partners with the clinical care team to ensure a seamless experience for the patient and their family across the entire continuum of their treatment

Schedule: Mon-Friday 8:00am-4:30pm

5310 W Thunderbird Rd Suite 308 Glendale Az 85306 you will float to 4420 E Camelback Rd Phoenix AZ 85018 for coverage.

Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1100-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 1200 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research education and excellent patient care.

POSITION SUMMARY
This position is responsible for providing personalized coordination clarification and communication of all administrative aspects of care including patient needs assessments insurance and authorization verification registration maintaining and handling of documentation and scheduling of appointments. This position partners with the clinical care team to ensure a seamless experience for the patient and their family across the entire continuum of their treatment. This position assists with providing resources to help the patient maintain optimal care. This position performs follow-up tasks identified during the patient needs assessment for management of patients across the healthcare continuum or when the patient is in the continuum and needs additional resource support.

CORE FUNCTIONS
1. Performs patient intake process which may include pre-registration/registration. Partners with the clinical care team to determine initial authorizations needed based on the predicted care treatment plan. Obtains patient insurance benefit information for all aspects of the treatment including but not limited to inpatient and outpatient services prescription drugs and travel and housing if necessary. May also answer questions regarding the authorization process and supply information to providers patients and third party payors.

2. Acts as a resource for insurance coverage which may include obtaining authorizations and notifications throughout the patients treatment. Obtains all necessary signatures and documentation required by the patients insurance plan. Accurately and completely documents all information into the patient records system to ensure maximum reimbursement. Monitors and updates information regarding insurance data authorizations preferred providers and changes in patients treatment plan. Partners with the clinical care team and insurance provider to ensure continued coverage of patients care and maximum reimbursement and minimized financial impact to the patient.

3. Provides administrative support in maintaining materials such as documents proposals routine correspondence spreadsheets composing and preparing routine reports and maintaining records in a variety of business software and database applications for electronic medical records billing data management.

4. Schedules physician appointments tests procedures and surgeries and may provide patient with necessary preparation instructions. Prepares processes and manages patient documentation to department database . Acts as a liaison between the patient billing department and payor to enhance account receivables resolve outstanding issues and/or patient concerns.

5. Optimizes patient experience by using effective customer service. Communicates continually with patients other departments referral networks and providers to ensure appropriate plans and protocols are followed. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts.

6. May manage the medical record for the assigned area including coordination with hospitals practice offices and other ancillary services to obtain needed records. Responds to patient referral requests for tests procedures and specialty visits. Follows guidelines and may assist in developing procedures to ensure that medical records are in compliance with all state and federal laws. May also reconcile charge tickets identifying incomplete tickets missing charge codes or missing diagnosis codes. Notifies clinical staff as needed.

7. Works independently under general supervision following established procedures. Uses knowledge and problem-solving skills to work independently in a clinic/physician practice environment. Responsibility for ensuring efficient coordination of administrative functions supporting patient needs assessments insurance and authorization verification registration maintaining and handling of documentation financial counseling and scheduling of appointments. Internal and external customers include patients and their families physician offices third party payors vendors clinical staff ancillary staff therapist nurses and case managers. Primary responsibility is to main department assigned however cross-over and assistance to other departments is required.

MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.

Requires skills and abilities typically attained with three or more years working in a hospital or medical office. Requires knowledge of medical terminology. Must be able to work under minimal supervision and make independent decisions using good judgment. Excellent communication human relations attention to detail and organizational skills are required. Must possess highly developed interpersonal relations and process coordination skills.

Roles supporting mobile medical unit require travel within local community.

Requires knowledge of payer contract terms and processes. Requires the ability to perform basic math function and the ability to handle confidential information and sensitive issues. Must be able to work effectively with common office software and hospital software to perform intake and updates to patient medical history in addition to other software used in scheduling and billing.

Employees working at Banner Behavioral Health Hospital BTMC Behavioral and BUMG BUMCT or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred

EEO Statement:

Our organization supports a drug-free work environment.

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Required Experience:

IC