IT Regional Service Technician

• Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support. • Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction. • Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals. • Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions. • Perform complete hardware repair, maintenance, and security tasks from cleaning and component replacement to in-depth diagnostics. • Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts. • Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites. • Back up data and perform system restores as needed to maintain functionality. • Test solutions for accuracy, document work, and provide recommendations for ongoing system health. Requirements Practical experience with hardware assembly, disassembly, maintenance, and repair. Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office). Familiarity with antivirus, security, and firewall technologies, including installation and recovery. Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server). Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal. Ability to identify and diagnose failed hardware components. Valid Drivers License. Core Competencies Demonstrates expertise in troubleshooting and resolving technical issues across hardware, software, and networking environments, while providing exceptional customer support and maintaining thorough documentation. Proficient in hardware repair, system configuration, and ensuring system security and functionality. Highest-signal resume keywords Windows OS Installation Hardware Repair and Maintenance Networking Knowledge Troubleshooting Skills Customer Support ATS Optimization Keywords Hard Skills Hardware Assembly Software Installation System Recovery Malware Removal VPN Troubleshooting Data Backup Diagnostics Security Tools Active Directory Group Policy Soft Skills Problem-Solving Communication Documentation Certifications & Qualifications Valid Drivers License Industry Keywords Technical Support SOPs KPI Goals Server Applications File Sharing Tools & Technologies Microsoft Office Antivirus Software Connection Software Network Cables Patch Panels #J-18808-Ljbffr